#philiiiiiipp-Connect + Transfers
icy moss
Hi 🙂
plucky plover
could you please share the request id that got you this error message? https://support.stripe.com/questions/finding-the-id-for-an-api-request
icy moss
req_qGv4gk1voIi7Ie
{
type: 'StripeInvalidRequestError',
raw: {
code: 'balance_insufficient',
doc_url: 'https://stripe.com/docs/error-codes/balance-insufficient',
message: 'You have insufficient funds in your Stripe account. One likely reason you have insufficient funds is that your funds are automatically being paid out; try enabling manual payouts by going to https://dashboard.stripe.com/account/payouts.',
type: 'invalid_request_error',
headers: {
'idempotency-key': 'stripe-node-retry-89085701-0c55-4dba-9816-705d3b596ba4',
'original-request': 'req_qGv4gk1voIi7Ie',
'request-id': 'req_qGv4gk1voIi7Ie',
'stripe-should-retry': 'false',
'stripe-version': '2020-08-27',
},
statusCode: 400,
requestId: 'req_qGv4gk1voIi7Ie'
},
rawType: 'invalid_request_error',
code: 'balance_insufficient',
doc_url: 'https://stripe.com/docs/error-codes/balance-insufficient',
param: undefined,
detail: undefined
...
}
I also noticed that I see a warning here
Connect top-ups are disabled because either your platform profile has not been approved or top-ups in this currency are currently unavailable.
Not sure if this is something I need, are there two balances ?
plucky plover
so yeah basically you don't have enough available balance in your account, and since top-ups are unavailable it's really hard to test the flow you're implementing
would you mind contacting support https://support.stripe.com/?contact=true and asking them first if they can unblock the top-ups for connect thing first?
icy moss
Okay I will do this. Does this mean though that we always have to have enough money on our account ? Stripe will not automatically take it from our bank account ?
plucky plover
yes that's true
icy moss
It seems like top-ups are only available in the US not in Europe. I am wondering, if I cannot top-up my account, is there no way to send money to my customers ?
plucky plover
is that what support responded?
plucky plover
The idea is that when you do separate transfers you need to have enough funds in your available balance in order to be able to do so
usually transfers should be related to a charge
there's a very useful stackoverflow answer https://stackoverflow.com/questions/55686949/why-i-am-getting-insufficient-funds-when-trying-stripe-transfers-even-though-i/55687932#55687932 if you want to read more about it
icy moss
Right, so if I just want to payout something which I have received through other means, or I want to pay them a bonus it is not really possible ?
I guess I am a bit confused that there are two different balances somehow
tawdry ravine
there's an available balance and a pending balance yes
, so if I just want to payout something which I have received through other means
what are the means? But if you can't do topups in EU then it's not just really not an option to import a lump sum into Stripe for payouts.
icy moss
We are receiving funds from a third party, which created an app in our application, by bank transfer. A part of this money we want to distribute to our customers which have enabled this app.
tawdry ravine
then it might not be an option to model that in Stripe really. Connect works on the basis that you process a payment against an end-customer and then transfer some of the funds between end-parties. Topups do allow for other models but might not be an option in your region.
I'd suggest working with our Sales/Support teams on raising your business need there as there might be betas or other options
icy moss
Okay I will do that