#B$ship - help

1 messages · Page 1 of 1 (latest)

fickle magnet
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The developer you are linking is not available at the moment

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What exactly do you need help with?

obsidian surge
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So After months of rigorous testing, switching to live mode has wiped out the Payment Information form. Makes me feel that it may be a Stripe problem instead of a Wix problem. The site is programmed to only allow you to participate with this information already input like may other apps out there.

fickle magnet
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What do you mean by wiped out the Payment Information form? Also it sounds like you're a plugin user. I recommend reaching out to the plugin developer about this

obsidian surge
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hold on, let me show some pictures

night brook
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We can't really help with Wix questions. You would talk to Wix directly instead

obsidian surge
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What I'm saying is the other guy set up an account just to check it and it worked. @tacit stump that is. I'm trying to work with Wix, however the issue only arose when we switched from test to live while making all of the appropriate key switches

night brook
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my colleague wouldn't have done anything

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Really you need to debug this as the developer. You must have an error somewhere about a bad key. Or if you purely use Wix and don't write Stripe code, then you would talk to Wix' support team directly

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I just tried, I see the form totally fine

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then I get an error because it's test mode. And none of the code is from Stripe, it sends the raw card details to your server or Wix and they error