#Avery246813579 - Terminal

1 messages · Page 1 of 1 (latest)

spice hornet
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Hi 👋

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What type of integration are you using?

neon spade
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Server side Javascript

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When I say the terminal payload I mean the pi payload from the webhook

spice hornet
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What webhook event?

neon spade
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payment_intent.succeeded

spice hornet
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Do you have example event IDs for each behavior? These start with evt_

neon spade
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or from stripe.paymentIntents.retrieve

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yeah give me a second

spice hornet
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Or Payment Intent IDs pi_

neon spade
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pi_3Lb4z0AcqRxm04BK0YTHyjYC - Returns 0 (Reader version - 2.3.3.0)
pi_3Lb4ulAcqRxm04BK14mMXIdN - Returns undefined (Reader version - 2.6.2.0)

Check the confirm response, they are different but with same code on our end. Seems the reader versions are different as well since the card removal animation is different but no updates are available.

This is kinda a sev 1 on our end. Totally just broke out checkout flow.

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There is no other way during checkout to know if it was reader side tipping besides tip amount being set to something

spice hornet
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That was the first thing I noticed. The /confirm call on the second PI is passing an amount_tip parameter while the first PI is not. So the shape of the response makes sense.

neon spade
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That's done by Stripe. We don't handle that

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That's all done by the reader

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We just pass the payment intent to the reader and wait for the payment_intent.succeeded webhook

spice hornet
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WHen you say reader version, are you referring to the firmware? For which reader?

neon spade
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Wise POS E. Just the version that shows when opening the sidebar

spice hornet
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Thanks.

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Okay I reached out to the team behind this and it appears either you or someone else from your company reached out to our Support team for this issue.

neon spade
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yeah I reached out with our internal contact but they usually say go to discord help so I wanted to hit it from both angles

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should I just talk with my internal contacts?

spice hornet
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The team that handles this is working on the issue through your internal contact presently. It's not something I can relay easily.

neon spade
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All good! Thanks for the help!