Mio-customer | Stripe Developers | Page 1

outer yoke Aug 26, 2022, 4:29 AM

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Hi, can I have the request id (req_xxx)?

sacred panther Aug 26, 2022, 4:29 AM

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req_jx6tiGGGYe45dE

outer yoke Aug 26, 2022, 4:32 AM

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I can confirm the card network responded with the error message "An error occurred while processing your card. Try again in a little bit"

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hmm

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I am looking closer on this. Bear with me..

sacred panther Aug 26, 2022, 4:35 AM

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thanks!!
there are another request on the other timing.
here is the request id. hope this will help
req_WghCQ694x6iGJV

outer yoke Aug 26, 2022, 4:43 AM

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Yes I saw that

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Does this happen with this customer specifically or other customers too?

sacred panther Aug 26, 2022, 4:46 AM

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we only got an inquery from this customer. im checking on the service log

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we have same costomer but tried different days

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here is the request id
req_xEAtBHGLGTvZ9X
req_C5Jyhbr2yakeWi

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but so far in the log, this customer is the only one having this error code.

outer yoke Aug 26, 2022, 4:55 AM

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Ah I maybe found the reason

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The card network tells us this card is not usable

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I think it might be because this customer (from Japan) is using a prepaid card

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Yes they are using a prepaid card. Not sure if it's the issue with that specific card or any prepaid card, but you can just tell them to try another different card

sacred panther Aug 26, 2022, 4:58 AM

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i see so the prepaid card is not supported in the stripe?

outer yoke Aug 26, 2022, 5:00 AM

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That's I am not sure and Support team would know better than me

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sorry

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So Stripe does support prepaid card, but there is still the card issuer, behind the card network can decline the transaction

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And it depends on each issuers bank, for example this Customer bank don't allow oversea prepaid card usage

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(just assumption)

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But it's really depends on each card issuer. Best course of action for you as a merchant, is tell the Customer to contact their bank, and they(the bank) would be able to answer them(the Customer)

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Hope that makes sense!

sacred panther Aug 26, 2022, 6:04 AM

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thanks yap all clear!!
one more question though. it seems like the payment method object is created but failed on customer object creation. what kind of check is going to occur for each?
i thought the payment method object creation would handle the card validation checking or the charging period would handle the card transaction validation

cerulean jasper Aug 26, 2022, 6:07 AM

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Hi @sacred panther I'm taking over this thread. Can you share with me the request ID of the failed customer object creation?

sacred panther Aug 26, 2022, 6:08 AM

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hi Jack!! all the requestIds are in this thread!
req_xEAtBHGLGTvZ9X
req_C5Jyhbr2yakeWi
req_jx6tiGGGYe45dE
req_WghCQ694x6iGJV

cerulean jasper Aug 26, 2022, 6:10 AM

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My colleague orakaro already provided the answer. These request failed because you are attaching a payment_method during customer creation, and the card network declines theses payment_methods.

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Stripe performs card validation when you attach a card payment method to a customer

sacred panther Aug 26, 2022, 6:14 AM

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i see!! got his thanks

#Mio-customer