Vish-restricted-account

[viral mirage]

Hi there

Are you the owner of this account? Or are you a Connect Platform that is onboarding accounts?

[tight oar]

Connect platform

[viral mirage]

Gotcha. You want to look at the requirements hash for the account to determine why an account is restricted: https://stripe.com/docs/api/accounts/object#account_object-requirements

[tight oar]

Let me quicky check it

{
    "alternatives": [],
    "current_deadline": null,
    "currently_due": [
        ".verification.document"
    ],
    "disabled_reason": "requirements.past_due",
    "errors": [
        {
            "code": "verification_failed_keyed_identity",
            "reason": "The identity information you entered cannot be verified. Please correct any errors or upload a document that matches the identity fields (e.g., name and date of birth) that you entered.",
            "requirement": ".verification.document"
        }
    ],
    "eventually_due": [
        ".verification.document"
    ],
    "past_due": [
        ".verification.document"
    ],
    "pending_verification": []
}
      ```

[viral mirage]

Yep so looks like that account needs to log in and upload a verification document

[tight oar]

For the business or the user?

[viral mirage]

Identity indicates the user

[tight oar]

What is this checking against?

[viral mirage]

What do you mean by that?

[tight oar]

Is it checking against a govt database?

[viral mirage]

Ah yes we check against a third party to verify identity based on the information provided. If we can't verify then we request a document

[tight oar]

What sort of document?

And where can the user enter this?

[viral mirage]

They enter it in their Stripe Dashboard. They will be prompted for it. I believe https://dashboard.stripe.com/settings/update is the specific page

And https://stripe.com/docs/acceptable-verification-documents talks about the acceptable documents