CoveTech - Connect | Stripe Developers | Page 1

cinder barn Aug 25, 2022, 5:18 PM

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Hello! We made some changes to Connect that I think are impacting you. Have a look here: https://stripe.com/docs/connect/oauth-changes-for-standard-platforms

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In short, you can only connect to an existing Standard account if you're an extension, not a read/write platform.

exotic ginkgo Aug 25, 2022, 5:19 PM

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If we have a Custom Connect Platform will it work?

cinder barn Aug 25, 2022, 5:20 PM

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Will what work? Can you provide exact details about what you want to do?

exotic ginkgo Aug 25, 2022, 5:21 PM

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We are a read/write platform. Our platform has workers, clients and us. A worker sends an invoice to a client and we get a processing fee.

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My problem is i'm a user as well for our system. I have a company that has been using Stripe for over 10 years. I'm not going to setup another account just to use the app that we developed. I want to login and connect my existing account to our app.

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In Freshbooks all I had to do was connect to stripe and everything just worked.

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If we move from "Standard" to "Custom" would that fix the problem or does it even matter?

cinder barn Aug 25, 2022, 5:25 PM

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No, Custom accounts won't solve this problem. Custom accounts are separate Stripe accounts without Dashboard access which are created and controlled entirely by the platform.

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I recommend you write in to support, explain your situation, and they should be able to help you from there: https://support.stripe.com/contact/email

exotic ginkgo Aug 25, 2022, 5:26 PM

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So there is no way for me to use an existing account? I will have to setup a new account just to use our app. I can login, use the same 2-step, but I have to setup a new company. Is that correct?

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Ok, I will email them.

cinder barn Aug 25, 2022, 5:27 PM

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Emailing them is best; this isn't really an issue I can help with here on Discord. 🙂

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