#hmlh7-applicationfee-capture

1 messages · Page 1 of 1 (latest)

hasty bay
opaque smelt
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yep, that's what I'm using but there is an issue

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when trying to capture less than the original amount billed, there is a "refund" that's issued that cuts into the application_fee_amount

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"When refunding a charge that has a transfer_data[destination], by default the destination account keeps the funds that were transferred to it, leaving the platform account to cover the negative balance from the refund"

hasty bay
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Can you give me a concrete example?

opaque smelt
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Yep, so recently I made a charge for $1,426, but I only captured $1,376

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This initiaed a "refund" of $50, which was then taken out of the application_fee_amount of $247

hasty bay
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no sorry

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do you have a concrete example happening in your account

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I just need the pi_123 and then I can walk back from that

opaque smelt
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oh ok

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pi_3LZe8yKOa3QjHUm81mss1DGV

hasty bay
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thanks looking

opaque smelt
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appreciate it

hasty bay
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okay sorry trying to make sense of it, looks like a Link payment not normal card and such

opaque smelt
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yeah makes sense--does Link make a difference? I think the same things happen with a normal card

hasty bay
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no idea yet, sorry I'm still digging will take a while, tons of objects involved in a partially captured destination charge in the first place

opaque smelt
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ok, really appreciate your help

hasty bay
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like when I try locally myself with a Direct charge, my ApplicationFee is unchanged at least

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Going to see if Destination behaves differently since it should not

opaque smelt
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ok, the key is trying to collect less than the original amount right?

hasty bay
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yeah I am not seeing that behaviour with card so I'm confused

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Let's take a step back for a sec

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what tells you something was partially refunded, I'm confused overall

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like where exactly are you looking and what do you see

opaque smelt
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When I capture less than the original payment intent, it says partial refund in the payments tab

hasty bay
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Can you try a really simple flow: $100 charge, $10 app fee, partial capture for $50 but app fee $12

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partial refunds is entirely expected that's how partial capture work

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but I don't grasp why you think the app fee is prorated

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(it might be, I just don't see that on my end)

opaque smelt
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I can try that right now

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I will say that in the paymentIntent object, everything looks fine

hasty bay
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yeah I wonder if you're just thrown off by the Dashboard

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like clearly you should see exactly how much you got overall

opaque smelt
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I contacted someone else and they said this was intended behavior but didn't give me a way to solve it

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"
What happened here was that the initial Payment Intent was created with an amount of $1,426.50. However, the captured amount was $1,376.50 ($50 less). When the amount captured on a Payment Intent is less than the amount that it was created with, a refund is created to make up the difference upon the Payment Intent's capture. You can see this displayed on this particular Payment Intent on the dashboard [1]. It is labeled "Partial refund" with a refunded amount of $50.00.

Since you are using Destination Charges [2], the platform is responsible for refunds, and "when creating charges with an application_fee_amount, the full charge amount is immediately transferred from the platform to the transfer_data[destination] account after the charge is captured" [3]. So, this is expected behavior. The full $1,426.50 is transferred to the Connected account, an application fee of $247.50 is collected by the platform, and the $50 refund (as a result of the under-capture) and all associated fees are subtracted from the Platform's balance. This fund flow can be viewed in your Dashboard here [4].
"

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in case that's helpful for you

hasty bay
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let's ignore all of that

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I work way better with a simple, end to end, concrete example

opaque smelt
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ok

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pi_3LaRjyKOa3QjHUm81pdRFqyo

hasty bay
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you never captured though

opaque smelt
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now I did

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and the volume in my stripe account actually went DOWN

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By 40, to be exact

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  • $50 refund
  • $2 fees
  • $12 fee
  • $40 total
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sorry, the -2 was stripe fee and +12 was application fee

hasty bay
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I'm sorry I absolutely don't follow you

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did you get your $12 application fee or not?

opaque smelt
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yes, but it was offset by the fact that I had to "cover" the refund of $50

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i got $12 in application fee, lost $2 in stripe fees, and lost $50 because of the refund

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and my balance went down

Screen_Shot_2022-08-24_at_6.15.43_PM.png
hasty bay
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ah perfect okay

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so the behaviour is totally normal

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I assume you just didn't take an application fee big enough to cover our fee

opaque smelt
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By our fee do you mean stripe

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It’s not the stripe fee, it’s the fact that I have to “cover” the refund

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The stripe fee is only a couple dollars but my balance decreased by 40

hasty bay
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I'm sorry I keep being confused

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I am trying but you are staring at something but only giving me pieces of it

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Where is the lost money coming from?

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There are many different pieces to a destination charge especially the way you do it with application fees. I can not make sense of what the problem you're having is