#Ralf
hard gate
Hi thanks
Direct debit in the Netherlands, are the refundable for 90 days? Or is it possible to make this non-refundable (business to business collection)
In the way that we use Stripe
lavish nebula
Could you precise Which Stripe Payment Method are you using? is it SEPA ? Ideal?
hard gate
SEPA
in holland there are 2 options when a company use SEPA
SEPA direct debit , refundable for 90 days by the customer
or
NON-refundable when the direct debit is done. The customer sign this 1 time (in the start-up of the direct debit) with his IDEAL , mostly they collect 0,01 cent
to start up the non-refundable direct deposit process
shadow reefBOT
:question: Ralf Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact
hard gate
I was on that page, how can i get contact with support
lavish nebula
You need to be logged in, so you'll find a popup in order to initiate the discussion
at the bottom right
hard gate
ok so first i must create an account
lavish nebula
Yes