Félix-terminal | Stripe Developers | Page 1

onyx turret Aug 24, 2022, 9:38 AM

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no known issue I'm aware of. I'd just keep restarting the device and maybe reach out to https://support.stripe.com/?contact=true if you keep having a problem. I assume your integration works for other readers you've tested with?

nimble dirge Aug 24, 2022, 9:41 AM

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Yes, it only occurs for this particular device. We've been retrying regularly for several days, but the result is still the same

onyx turret Aug 24, 2022, 9:42 AM

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then yeah I'd suggest writing to https://support.stripe.com/?contact=true, there is a way to factory reset the device as a last resort but it has some involved steps I can't really explain here

#Félix-terminal