#eaccime-refund-question
sacred owl
Hey @fresh cove. Sorry can you be a bit more specific? Who is the merchant. Who are you if not the merchant?
fresh cove
I am currently using Stripe Issuing. When I issue a card to my user, and they process transactions online with the card.
In some cases they merchant of where they buy the products can issue them a refund. I want to know what's the exact way to listen to that specific refund events when it happens so I can correctly handle it on my end.
sacred owl
I see, let me see if I can find some docs
fresh cove
ok
sacred owl
not finding much yet but still looking
https://stripe.com/docs/issuing/purchases/transactions okay found it, that docs covers refunds and other behaviour
fresh cove
That's for transactions which doesn't have a webhook that we can listen too
There is a webhook for authorization but not for transactions
fresh cove
Is there a webhook that I can listen for that specific event
sacred owl
That is the event, I link explicitly to it
fresh cove
Ok thanks. I'll do some digging on how to listen to that particular event
sacred owl
You have a webhook endpoint and you configure which events you want to listen to in the Dashboard
fresh cove
Thanks. I've configured 3 webhooks already, so this one should be easy.
Is the correct way to do it when refund happened?
sacred owl
I don't now what you're asking.
like you're going to get an event for that new Transaction and then you handle it
fresh cove
I want to know what's the best way to handle refund for card issuing?
Do I listen to authorization or transaction event when a refund occurs?
That's what I am asking
sacred owl
You listen to the exact event I gave you. And then based on the type of Transaction you handle things differently since there can be different transaction types
sacred owl
I know Issuing can be quite tricky to grasp. What you can do is create a virtual card in Test mode, create a payment, and then a refund on that card and see what happens