wendy-invoice-refund | Stripe Developers | Page 1

shut zinc Aug 23, 2022, 2:28 PM

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hello, checking one sec

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an email is sent if you've configured the email toggle here: https://dashboard.stripe.com/settings/emails

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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this details that part a bit more clearly: https://stripe.com/docs/receipts#refund-receipts

uneven creek Aug 23, 2022, 2:31 PM

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yes, we have it toggle, it will sent when a new invoice is paid or failed

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i know it will only sent in production and in test we have to sent it manually

shut zinc Aug 23, 2022, 2:31 PM

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does that answer your qs?

uneven creek Aug 23, 2022, 2:32 PM

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i am trying to send the refund receipt

shut zinc Aug 23, 2022, 2:34 PM

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yeah I understood the question, which is what I answered above

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my answer above was for refund receipts

uneven creek Aug 23, 2022, 2:34 PM

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so stripe updated with a new invoice with the refund info and sent then right?

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the original payment invoice is gone

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the original payment before the refund cannot be found anymore

shut zinc Aug 23, 2022, 2:38 PM

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not sure I understand, could you rephrase?

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the original Charge object and Invoice objects should still exist

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regardless of whether they were refunded

uneven creek Aug 23, 2022, 2:39 PM

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thank you!

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when the subscription was first created, the first payment invoice/receipt got sent

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then we refund the latest invoice on that subscription (before 1st recurring payment), the invoice pdf/receipt now contains the refund

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so the first email sent attachments can no longer be found

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i also have question on the daily rev recog for this refund

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it shows up as "Refunds" on the debit desc

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exactly which product or GL account is this

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is it the refunds to the product of the subscription presumably?

shut zinc Aug 23, 2022, 2:56 PM

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so the first email sent attachments can no longer be found
I believe that is by design, can you share an example? I'm seeing that the Invoice PDF remains the same which is expected but the "Receipt" shows the accurate state of the payment, which is that it was paid first, then refunded

uneven creek Aug 23, 2022, 2:56 PM

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if you go to the rev recognition of that invoice, you will see it

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i can't seem to paste here

shut zinc Aug 23, 2022, 2:57 PM

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ah yeah I unfortunately don't know much about the Rev Recognition side of things

#wendy-invoice-refund