search-payments | Stripe Developers | Page 1

marsh copper Aug 23, 2022, 8:16 AM

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hi! not sure I understand really. What's this "incomplete" payment you're referring to? do you have an ID like pi_xxx?

marsh relic Aug 23, 2022, 8:17 AM

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yes

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I understant if it changes to failed ... the 3d secure link will not work anymore ...

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cancelled

marsh copper Aug 23, 2022, 8:18 AM

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can you paste the ID here?

marsh relic Aug 23, 2022, 8:18 AM

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sorry

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pi_3LWwLGJULF4eHjZl1a9aXqcC

marsh copper Aug 23, 2022, 8:19 AM

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so no, this will not convert to failed really, that's not how it works.

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right now it's a payment attempt where you created it 8 days ago and the customer tried to do 3D Secure earlier today and it failed. The PaymentIntent is just in the requires_payment_method state now, which means you can just have the customer enter new payment information and try again, as many times as you/they want until it succeeds. There's no final "payment failed" status.

marsh relic Aug 23, 2022, 8:22 AM

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well , it was my fault as I click on the 3d_secure_link to test ... was not really him ...

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can I attach the payment method again from the dashboard?

marsh copper Aug 23, 2022, 8:27 AM

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no, you'd do all this through your actual code integration and have the customer interact with that to enter their payment information.

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if you need to, create a new PaymentIntent and start the overall payment over, that's probably the best option!

#search-payments