#mufa-proration-more
cedar gust
Hello! This is still a question for support
This is really specific to your own account. Prorations is explained in a lot of details in our docs
mossy yarrow
yes, but that documentation does not include any coupon/discount part
cedar gust
there's nothing "wrong" with your account, you're just asking "can you explain this invoice" and this isn't a developer question for Discord
mossy yarrow
thank you koopajah, but what I'm seeing so far I rather consider that as a Stripe's potential bug, given that I can't find any logical explanation on why it looks as it does. Customer Support also can't really find a clear reason on why it is the way it is. And I can't believe this is an expected behaviour
cedar gust
I understand, but it is unlikely to be a bug, just your misunderstanding and the person you spoke to on support. They can escalate to someone else with deep expertise on this.
Really this is just a proration question
mossy yarrow
Let me ask the question differently:
I have an annual plan, that allows to add a $40 coupon.
On top of that plan, user can add an addon that is nowhere associated with the coupon.
Now, when user has annual plan, $40 coupon, and an addon, and decides to cancel an addon, their prorated credit is deducted by the coupon (which should not even be applicable to the addon they removed)
okay, CS will escalate that further from what I've just received
cedar gust
Now, when user has annual plan, $40 coupon, and an addon, and decides to cancel an addon, their prorated credit is deducted by the coupon (which should not even be applicable to the addon they removed)
The fact that it says "with $40 off" doesn't mean it applied at all. It just means it was taken into account
Also reproducing this in Test mode with clear end to end steps would likely help you debug this further instead of looking at an ad-hoc live mode Invoice