#battbot-transfer
glass spindle
hi
heady spear
have you retrieved the balance on your platform? Do you know what source_type the balance is?
glass spindle
i'm only seeing what's on the stripe dashboard
haven't tried to retrieve balance via api
heady spear
Do you take ACH payments?
I also think it should show you in the Dashboard when you select "create transfer" which balance you are holding
Lastly, if you want to provide me the request ID for the error I can take a look on my end
glass spindle
Yeah gimme a sec
req_FRcAOkFXgxdQIe
From the balance API i get:
{
"object": "balance",
"available": [
{
"amount": 0,
"currency": "cad",
"source_types": {
"card": 0
}
},
{
"amount": 0,
"currency": "usd",
"source_types": {
"card": 0
}
}
],
"connect_reserved": [
{
"amount": 5143,
"currency": "cad"
},
{
"amount": 0,
"currency": "usd"
}
],
"livemode": false,
"pending": [
{
"amount": 41559,
"currency": "cad",
"source_types": {
"card": 41559
}
},
{
"amount": 0,
"currency": "usd",
"source_types": {
"card": 0
}
}
]
}
heady spear
Ah okay so that is your issue
All of your balance is pending right now
You are using source_transaction but the funds related to that charge have already been paid out
glass spindle
how can i ensure there's sufficient funds in the platform account for delayed transfers?
heady spear
You would need to use Manual payouts