#Uche-issues
ornate hull
umbral quail
We get an unknown error when users try to make a purchase
Stripe dashboard is also not opening up right now
wild bobcat
no updates eh @ornate hull ?
mossy girder
Hi 👋 I'm jumping in as my teammate needs to step away. No, there is currently no update to share.
wild bobcat
thanks @mossy girder
umbral quail
@mossy girder Please notify me as soon as there is an update. Currently trying to manage the situation on my end as well
wild bobcat
@mossy girder i see the error is resolved on twitter, still getting the error on my end... is it fully resolved?
@umbral quail is yours still broken?
mossy girder
@umbral quail could you check again?
@wild bobcat what is the error that you're seeing?
gilded trench
do you have a failing request from https://dashboard.stripe.com/test/logs/ ?
umbral quail
@wild bobcat @mossy girder yes mine is still broken
gilded trench
those failing requests are to your server afaik but I assume the request to Stripe failed as well? a request ID from https://dashboard.stripe.com/test/logs/ would help
wild bobcat
umbral quail
Seems this affects only new purchases that have automatic_tax enabled. Renewals however seem to not have been affected
umbral quail
This is exactly what i see
gilded trench
ok yeah so this is the same thing toby and bismarck mentioned earlier
the eng team is still working on this
no ETA yet
umbral quail
Oh ok. I have fallen back to an old tax third party integration for now
please keep me updated on any porogree
Also, does the api version being used have anything to do with this issue?
gilded trench
no, API version is unrelated
umbral quail
Thanks
wild bobcat
@umbral quail did turning off automatic tax work for you?
and if yes, where do you do that? sorry, our dev team is AFK rn... if you have POV id be much greatful
umbral quail
I had avalara integration earlier and i can switch between avalara or stripe tax with a WAFFLE SWITCH. removing automatic_tax might work but that means no tax will be collected at all.
Thats a better compromise than failing purchases in my opinion. Try it out
wild bobcat
yeah for sure, i think that's better than my current scenario
how do you turn ot iff?
umbral quail
You can just try commenting out automatic_tax from your payload with which you call the stripe api and see if that works. Test it in your dev or staging environment though before trying in production
You might also have to change the tax behaviour of the product in stripe dashboard
I'm not sure its necessary though
wild bobcat
thank you @umbral quail !
umbral quail
You're welcome