Murali-Topups

[wanton silo]

👋 happy to help

would you mind elaborating a bit more?

[thin magnet]

Hi

[wanton silo]

could you please share a request id where you're getting that error? https://support.stripe.com/questions/finding-the-id-for-an-api-request

[thin magnet]

req_CjYBK6Ht4HllTD

this is live request

@wanton silo ?

[wanton silo]

taking a look

[thin magnet]

Thank you

[wanton silo]

Top-ups have been disabled for this account. Please contact support via https://support.stripe.com/contact for more information

[thin magnet]

that's information I can see on the dashboard

do you have any information that help me understand the issue

[wanton silo]

you'd have to contact support via https://support.stripe.com/?contact=true

[thin magnet]

why I am getting 400

Contact support via email might take 24 hours time

meanwhile can you help me understand why I am getting 400

[wanton silo]

It's really outside of the scope of what we could help with in this channel

[thin magnet]

got it

thanks

[wanton silo]

it's not an integration problem you're facing

[thin magnet]

have a gr8 day

[wanton silo]

you too, I'm sorry I wasn't able to be of better help to you

[thin magnet]

no problem

[wanton silo]

do you mind me closing the thread?