Bruna Pinto - Subscriptions with Boleto | Stripe Developers | Page 1

pastel brook Aug 19, 2022, 8:35 PM

#

Hi there! Are you receiving an error when you try to cancel these subscriptions? If so, do you have a request ID for this error? Request IDs look like req_

onyx marsh Aug 19, 2022, 8:42 PM

#

What I'm trying to do is the following: when a person makes a purchase by "boleto" of a plan that is quarterly, in the code a schedule is made to cancel the plan in 3 months. This works if the person buys using a credit card and the cancellation date is correctly scheduled. But when the person buys by "boleto", this scheduling is not being done, and it should, otherwise, the person would have a plan time beyond the contracted one.

#

#

this is what happens with "Boleto"

#

this is an example that works, and the person buys with credit card

humble gale Aug 19, 2022, 9:03 PM

#

Hi there 👋 taking over for @pastel brook

Sorry for the wait. Give me a few minutes to get caught up.

#

What is the URL for the page where you took those screenshots?

onyx marsh Aug 19, 2022, 9:07 PM

#

these screenshots are from the Firebase database

#

we use firebase extension to use Stripe

humble gale Aug 19, 2022, 9:09 PM

#

I see. Do you have a request ID for the subscription you created for testing boleto?

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

onyx marsh Aug 19, 2022, 9:13 PM

#

req_jPjxYJm9sxpnwT

humble gale Aug 19, 2022, 9:24 PM

#

There's a subscription ID in the first screenshot you sent. Can you copy/paste that here?

onyx marsh Aug 19, 2022, 9:45 PM

#

sub_1LU4FgCqHOHg9sSb90gRFURz

humble gale Aug 19, 2022, 9:47 PM

#

You mentioned there was code that's responsible for creating the schedule if the payment method type is boleto. Do you have that code somewhere that I can look at?

onyx marsh Aug 19, 2022, 9:52 PM

#

#

#

#

humble gale Aug 19, 2022, 10:00 PM

#

I don't see a delineation between boleto and other payment method types in your code anywhere. Where are you checking to see if the payment method is set to boleto?

onyx marsh Aug 19, 2022, 10:10 PM

#

I don't, and not even if it's a credit card. I hope the firebase extension does this. Should I? Can you tell me why with a credit card the scheduling works?

humble gale Aug 19, 2022, 10:15 PM

#

That's a better question for Firebase. We don't have a lot of context on what Firebase does or doesn't do. For example, none of the code in your screenshot actually uses a Stripe library.

#

Hate to give that answer, but they're a separate entity. Here's there support site: https://firebase.google.com/support

Firebase

Firebase Support

Get help quickly with Firebase support. Read our FAQs, Release notes, and guides, ask the community, then get direct support from the Firebase team.

#Bruna Pinto - Subscriptions with Boleto