Corey - Australia charges | Stripe Developers | Page 1

inland crane Aug 19, 2022, 7:46 PM

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Hi there! Are you receiving an error? If so, could you share it here?

haughty ermine Aug 19, 2022, 7:46 PM

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Yes 2 seconds

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Before the card said it was not supported, now it says your card was declined

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You have exceeded the maximum number of declines on this card in the last 24-hour period. Please contact us via https://support.stripe.com/contact if you need further assistance.

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Got this now

inland crane Aug 19, 2022, 7:49 PM

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I see. If you have a request ID, that will help me pull up some details. Request IDs look like req_

haughty ermine Aug 19, 2022, 7:49 PM

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Where do I find that?

inland crane Aug 19, 2022, 7:51 PM

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These are visible in the Dashboard, and may also be logged by your application: https://support.stripe.com/questions/finding-the-id-for-an-api-request

haughty ermine Aug 19, 2022, 7:53 PM

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As in the home tab?

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req_xyMimVNj2qzSEF

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Got it

inland crane Aug 19, 2022, 8:02 PM

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Thanks! Our team is not able to share more details on the decline, unfortunately.

haughty ermine Aug 19, 2022, 8:02 PM

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Oh really how come?

inland crane Aug 19, 2022, 8:02 PM

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This is the error message: https://stripe.com/docs/error-codes#card-decline-rate-limit-exceeded

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This customer likely needs to reach out to their issuing bank if the card is still declined after 24 hours.

haughty ermine Aug 19, 2022, 8:03 PM

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Okay will do

inland crane Aug 19, 2022, 8:04 PM

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Our team can only help with API and integration questions. I recommend checking in with our support team at https://support.stripe.com/?contact=true if you see any more declines.

#Corey - Australia charges