#NewtReyes - Disputes
sullen echo
Hi 👋
You can read about the timing of disputes and funds transfers here:
https://stripe.com/docs/disputes/how-disputes-work#timing
karmic lava
Ok. Reviewed it but I was not able to find an answer to my question.
Am I missing something?
sullen echo
What does "when" mean here? Time (0-10 seconds), Condition (when x=y)?
karmic lava
Here's what I am seeing: I am processing a payment using a CC that will trigger a dispute
Our platform account is receiving a webhook letting us know that the funds have been withdrawn from our account.
So, we react to it and try to reverse the payment transaction
Sometimes, by the time we try to do that, the payment transaction has already been reversed.
Sometimes, it has not been reversed and it never gets reversed unless we reverse it.
sullen echo
Do you have examples of each case that I could review?
karmic lava
Yes
On this one, it was never reversed: ch_3LYYTlIJwkxnVmNV0V2MEh9R
On this one, it was reversed by the time our code tried to reverse it: ch_3LYVv6IJwkxnVmNV1bFyUFFI
We got the following error when we tried to do it:
req_7TFwMpr78FwPy5
sullen echo
The first thing that jumps out at me is that the Dispute object on the first charge had allow_charge_refund false
But on the second allow_charge_refund true
sullen echo
That part I"m still checking on. It's been kinda busy
karmic lava
Sorry to hear that.
You guys rock.
It's such a pleasure to work with Stripe because of the Discord Server Team.
🙂
sullen echo
We try to make it fun and easy to build with Stripe. Still digging on these charges. The related Payment Intents looks pretty much identical so I"m kinda confused there.
karmic lava
We try to make it fun and easy to build with Stripe.
We want to be like you guys when we grow up
😄
hasty nimbus
👋
Stepping in as Snufkin needs to step away
Taking a look at these charges
So both of these charges were reversed by your own code
Can you clarify the question here?
karmic lava
Were they?
Can you send me the request IDs if that was the case?
I may be missing something
I am seeing an error telling me that the transfer was already reversed
But I don't see when we reversed it
But I may be missing something
hasty nimbus
Yeah so https://dashboard.stripe.com/test/connect/transfers/tr_3LYVv6IJwkxnVmNV1LnA1GdZ is where you are seeing the error
You can see on that page that you reverse it successfully, then attempt to reverse it twice more but have already reversed it
https://dashboard.stripe.com/test/logs/req_tspbawUuYIe9EU is the original reversal for that transfer from your code