Codex - tax behavior | Stripe Developers | Page 1

twin remnant Aug 19, 2022, 3:07 PM

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Hello, thanks for the info. I will check in to that info shortly

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The server is pretty busy at the moment so it may be a few minutes

frail rose Aug 19, 2022, 3:10 PM

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Thank you

twin remnant Aug 19, 2022, 3:20 PM

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Apologies it took me a while. Back and looking in to this

frail rose Aug 19, 2022, 3:21 PM

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Thanks

twin remnant Aug 19, 2022, 3:21 PM

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Have you been able to get this code to work with other prices?

frail rose Aug 19, 2022, 3:21 PM

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Yes, that is the only one

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And tax behavior is correctly set for that price. I am not sure why it's giving that error on stripe.Invoice.upcoming

twin remnant Aug 19, 2022, 3:22 PM

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Would you be able to send me the request ID from a time that this worked?

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Yeah set up properly as far as I can see but still looking

frail rose Aug 19, 2022, 3:24 PM

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It was when we enabled Stripe Tax, that this error showed up. Previously we used a different 3rd party tax calculator

twin remnant Aug 19, 2022, 3:27 PM

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Gotcha, but even with Stripe Tax enabled it sounds like the other prices work, right?

frail rose Aug 19, 2022, 3:29 PM

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Correct

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That is the only price that is showing up for some reason

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Even though our older prices (that are also archived) can still preview a proration with a new price

twin remnant Aug 19, 2022, 3:41 PM

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Can you send me a request ID req_123 from a time that this worked with your newer prices?

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It will be helpful to compare

frail rose Aug 19, 2022, 3:47 PM

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Alright, let me check for ONE

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Here is one: req_9SdQYBmztKYkAT

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Where it worked

twin remnant Aug 19, 2022, 3:51 PM

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Thank you!

frail rose Aug 19, 2022, 3:52 PM

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Sorry, that one was a tax estimation. This one is a proration preview example: req_jmtabLHOD6h1DB

twin remnant Aug 19, 2022, 3:53 PM

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Even better, I actually have to step out at the moment but my colleague @livid flare is taking over looking in to this for you

frail rose Aug 19, 2022, 3:53 PM

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Thank you

livid flare Aug 19, 2022, 3:55 PM

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Okay so the error you received earlier stated that you were trying to use a Price object that did not have a specified tax_behavior. This price object is active and has a specified tax_behavior: exclusive. What about this and your earlier requests are behaving in an unexpected manner?

frail rose Aug 19, 2022, 3:56 PM

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Yes exactly. The customer is on an old archived product/plan with tax_behavior: exclusive already set, trying to upgrade their product/plan also with tax_behavior: exclusive set

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But for some reason, it is giving an invalid request error, saying that tax_behavior is not set, when it is

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But this is only erroring for one product/plan when previewing prorations. We have other legacy products/plans that are archived that pass without errors

livid flare Aug 19, 2022, 3:59 PM

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Oh okay. I think you need to the swap the prices in the Subscription before you enable automatic tax.

frail rose Aug 19, 2022, 4:01 PM

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Hmm but this is working for our other ones

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Where we just preview the upgrade

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This is the only price that is erroring

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Using stripe.Invoice.upcoming with a new plan, with automatic_tax: enabled to preview the new cost and taxes

livid flare Aug 19, 2022, 4:05 PM

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I am saying that the issue may be that the previous price may not have had a tax_behavior set on that subscription. In that case the API tries to apply the automatic tax first and hits that error.

frail rose Aug 19, 2022, 4:06 PM

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Yes the previous price's product has the tax_behavior set to exclusive, which is why we don't understand why this is happening

livid flare Aug 19, 2022, 4:06 PM

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🤔

frail rose Aug 19, 2022, 4:08 PM

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And our other tiers of previous plans/products also have automatic_tax: enabled to be upgraded from, but only 1 plan of a product is showing this error

livid flare Aug 19, 2022, 4:09 PM

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Okay I looked into that Subscription and the current price has tax_behavior: unspecified. i think that is what is causing the problem

frail rose Aug 19, 2022, 4:10 PM

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Where is that?

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Screen_Shot_2022-08-19_at_12.11.14_PM.png

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This is the old product that the Subscription is currenly on

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Do you have a link to that current price where it is tax_behavior: unspecified? Is it something hidden that I can just turn to exclusive?

livid flare Aug 19, 2022, 4:18 PM

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I'm looking at this price: pl_6eJDCGtRI2Uq2u for the product pr_0B7FMOuagHrUveG4q9eqfmTr

frail rose Aug 19, 2022, 4:21 PM

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This price pl_6eJDCGtRI2Uq2u is not showing

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Like when I search it up

livid flare Aug 19, 2022, 4:21 PM

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It is not active

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in fact deleted: true

frail rose Aug 19, 2022, 4:22 PM

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How can I see this?

livid flare Aug 19, 2022, 4:22 PM

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So that is likely also causing an issue. You cannot update this record because you no longer have access to it

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You can't

frail rose Aug 19, 2022, 4:22 PM

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Screen_Shot_2022-08-19_at_12.22.19_PM.png

livid flare Aug 19, 2022, 4:22 PM

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It only exists on my end because it is still associated with a Subscription

frail rose Aug 19, 2022, 4:22 PM

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Oh, maybe a bunch of our old Yearly subscriptions are on that deleted price

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Is there a way we can recover that, and also make it tax_behavior: unspecified

livid flare Aug 19, 2022, 4:25 PM

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Unfortunately I do not know of a way to restore access to the deleted price.

frail rose Aug 19, 2022, 4:26 PM

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So this error will continue and upgrades are blocked?. We can't do anything about it?

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Screen_Shot_2022-08-19_at_12.27.46_PM.png

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When I press that Subscriptions' product and price, they exist...

livid flare Aug 19, 2022, 4:29 PM

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You would first set the Price to one with a specified tax_behavior and then enable automatic tax

frail rose Aug 19, 2022, 4:30 PM

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Ahh so force upgrade them with stripe.Subscription.modify, and not do a preview with stripe.Invoice.upcoming

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?

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But not sure why this product and price exist

livid flare Aug 19, 2022, 4:31 PM

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You deleted a Price while it still was associated with Subscription records. Generally we recommend only making prices inactive for reasons like this

frail rose Aug 19, 2022, 4:32 PM

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If someone did that, it is most likely accidental

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So the current plan and price that shows up is something else? The one that appears on my end

livid flare Aug 19, 2022, 4:34 PM

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Apparently. You are using custom merchant IDs and that can also make it difficult to be specific about the records being reviewed.

frail rose Aug 19, 2022, 4:40 PM

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AHh I see

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So there is no way we can fix this other than force upgrade their subscription?

livid flare Aug 19, 2022, 4:46 PM

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I suspect so. That will return the subscription to a state where you can preview different price and tax behaviors.

frail rose Aug 19, 2022, 4:48 PM

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I see, thank you. So there is no way a Stripe developer can update the deleted price to tax_behavior: exclusive?

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And is there a way this convo can be sent to an email?

livid flare Aug 19, 2022, 4:57 PM

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unfortunately not
unfortunately not

frail rose Aug 19, 2022, 5:00 PM

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Alright, thank you for the coordination and help

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🙏

#Codex - tax behavior