#Maxime Beaudry-cancel-subscription

1 messages · Page 1 of 1 (latest)

radiant dagger
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Hi 👋 do you happen to have the request ID from that failure?

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Nevermind, I believe I've found it. It does not look like a fix has yet been developed and released for this behavior.

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I'm going to report this most recent occurrence to the team that is looking into this.

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Thank you for raising this to our attention.

sacred lodge
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Thanks @radiant dagger !

sacred lodge
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I am trying to create a credit note for a line item that has taxes. The amount of the item is 2500 + taxes (125 + 249) = 2874 as you can see in the first image.
I then configure my CreditNoteCreateOptions like this where refundAmount = 2452:

var creditNoteOptions = new CreditNoteCreateOptions
{
    Invoice = latestInvoice.Id,
    Lines = new List<CreditNoteLineOptions>
    {
        new CreditNoteLineOptions
        {
            Type = "invoice_line_item",
            Amount = refundAmount,
            InvoiceLineItem = lineItemToRefund.Id,
        },
    },
    Reason = "order_change",
    RefundAmount = refundAmount,
};

In other words, I want to refund 2452 out of the 2500 original charge (before taxes).
Then, when I call the Create Credit Note API, I get this error:
The sum of credit amount, refund amount and out of band amount ($24.52) must equal the credit note amount ($28.19)
Do you have any idea how to fix this? Where is that 28.19 coming from?

unknown.png
molten knoll
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Hi 👋 Thanks for moving this question here. It's helpful in keeping our channels neat and easy to track.

sacred lodge
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I think that I found the solution. When I use the "Preview Credit Note" API, it computes the amount (including taxes) that I have to set on CreditNoteCreateOptions.RefundAmount . Here's what the Preview API returns:

unknown.png
molten knoll