LucaMonari-bank-transfer | Stripe Developers | Page 1

unborn nova Aug 19, 2022, 6:46 AM

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Can you paste here the request id?

cosmic jacinth Aug 19, 2022, 6:52 AM

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req_cJQ8p9idCqe51a

unborn nova Aug 19, 2022, 7:08 AM

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Hi there, I looked at the request and can confirm it's our server error https://stripe.com/docs/error-low-level#server-errors. Since it's in successful state it's likely that we rolled forward

Low-level error handling

Learn how to understand errors at the HTTP level.

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If it's an intermittent issue it's good to move on. If it's repetitive feel free to let us know

cosmic jacinth Aug 19, 2022, 7:12 AM

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It's repetitive. I've tried on our UK account too (e.g. req_2o277NykWGVsgY). All requests are returning same response.
We need a way to initiate this kind of refunds from our platform. Do you have any advice of what we should do?

unborn nova Aug 19, 2022, 7:15 AM

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Is it repetitive also on the same account?

cosmic jacinth Aug 19, 2022, 7:15 AM

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yes

unborn nova Aug 19, 2022, 7:15 AM

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Let's initiate an email thread and we will work on it as soon as we can

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Could you send out a support request then tell me your email used? I will mark it internally and escalate

cosmic jacinth Aug 19, 2022, 7:16 AM

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do I need to write an email to a specific address with a specific subject?

unborn nova Aug 19, 2022, 7:16 AM

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Let's write to support@stripe.com, mention this Discord thread

cosmic jacinth Aug 19, 2022, 7:17 AM

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ok thank you. Writing right now

unborn nova Aug 19, 2022, 7:17 AM

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LMK after you send it

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To be clear, the refund seems to be generated successfully, you also have a webhook event Indicates Refund was successful https://dashboard.stripe.com/test/events/evt_1LY9OGK0kR4WxmcsfqNMD9Y4

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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But the API response was always error, correct?

cosmic jacinth Aug 19, 2022, 7:19 AM

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exactely. Moreover the refund appears in the Customer Refunds list but not in the Transactions list (inside the customer cash balance details)

unborn nova Aug 19, 2022, 7:21 AM

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Noted. Do you happen to know from when this happened?

cosmic jacinth Aug 19, 2022, 7:22 AM

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We started investigating how to implement refunds on our platform yesterday and we faced immediately this issue

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How can I refer to this thread in the email?

unborn nova Aug 19, 2022, 7:28 AM

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This link #dev-help message

cosmic jacinth Aug 19, 2022, 7:30 AM

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thank you.
Sent from my email luca.monari@plentific.com
subject: API refund issue (following LucaMonari-bank-transfer thread on #dev-help channel on Discord)

unborn nova Aug 19, 2022, 7:39 AM

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Hi I am talking to the team and also saw the email. Marking it now

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qq do you have issues in Live mode or only Test mode?

cosmic jacinth Aug 19, 2022, 7:42 AM

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did not test yet on live mode. Let me have a look

cosmic jacinth Aug 19, 2022, 8:18 AM

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Just tried on live mode and it looks like is working correctly (no 500 error). For reference: req_oly2idLDFsd9VV

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So appears this issue is only on test mode

unborn nova Aug 19, 2022, 8:19 AM

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Hi thanks, that's also what we observe. Likely in Test mode an internal object status was moved immediately which would never occur in Live mode

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I am talking with our internal eng team and we located the issue. I will get back in email regarding future update. But are we safe to assume this is not blocking your business?

cosmic jacinth Aug 19, 2022, 8:24 AM

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We will now complete the refund process to complete this test. For now, on live mode all looks good so I'd say we are not blocked 👍

unborn nova Aug 19, 2022, 8:25 AM

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Great! If you have any other questions feel free to reach out again!

#LucaMonari-bank-transfer