vitalihan-error

[lean temple]

hi there, can you share the request id [0]? it'd look like req_xxx

[0] https://support.stripe.com/questions/finding-the-id-for-an-api-request

[limpid dust]

req_nM0oyinG5O41ex

[lean temple]

it's only this one charge right?

[limpid dust]

i have another

for a different user

[lean temple]

but other charges are successful?

[limpid dust]

yes

[lean temple]

i took a look at this specific charge, you need to ask your customer to contact their bank to ask about it

it's the bank that is passing us that decline message and we don't really have any further insights as to why they think the amount is invalid

[limpid dust]

req_jVqpk96ASJbx7z

strange

[lean temple]

it's the same situation for req_jVqpk96ASJbx7z

[limpid dust]

is the decline from the customer of the customer?

or our customer?

[lean temple]

the decline is from the issuing bank i.e. the bank that issued the credit card to your customer

[limpid dust]

i mean the receiving end or the one making the payment?

[lean temple]

the one making the payment

[limpid dust]

ok i'll relay that

btw it's not in the error docs