Andres2792 - Destination Charge Refunds | Stripe Developers | Page 1

finite hull Aug 17, 2022, 8:32 PM

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Hi 👋

fathom anchor Aug 17, 2022, 8:32 PM

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Hello @finite hull hope u are having a good day

finite hull Aug 17, 2022, 8:33 PM

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Some extra chatty people but so far so good. So you're basically looking at this approach?
https://stripe.com/docs/connect/destination-charges#issuing-refunds

fathom anchor Aug 17, 2022, 8:33 PM

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Exactly that one but I'm getting balance issues so I would like to better understand the fund flow

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I feel my platform balance is being used prior to reversing the transfer

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On the other hand sorry to bother you lolz I'll try to keep it short so I don't count among the chatty ones hahaha

finite hull Aug 17, 2022, 8:41 PM

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Okay so you are saying you are getting Insufficient balance errors when the amount of the transfer should mean that you have sufficient funds to cover the cost of the refund?

fathom anchor Aug 17, 2022, 8:42 PM

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Yeah, as fas as I understand I'm creating a desti which transfer the whole amount to the connected acct then I gather a fee from the connected.

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And I finally get charged the Stripe fee over my app fee

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No issue with that

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But when I'm trying to refund the charge I want to only reverse the initial transfer but not the fee so the connected account is responsible for my app fee as well

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But bum balance error

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Isn't it supposed to reverse the initial whole transfer and then refund the charge?

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I feel stripe is first looking at my plat balance and then reverse the transfer

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Cuz if the transfer is first reversed I should have the available balance to do the refund with no issue

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Or is there anything I'm missing

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As an extra I have connect reserves on to be able to go negative on the connected account and have Stripe debit their banking info

finite hull Aug 17, 2022, 8:48 PM

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Do you have any API request IDs that threw this error that I could examine?
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

fathom anchor Aug 17, 2022, 8:49 PM

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Sure, I was able to solve it by first reversing manually the transfer and then issuing the refund

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Gimme a sec I get the req ID

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Req_IxwKvcD4z1fsHo

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It would make sense cuz I'm the settlement merchant I guess but then this makes no sense as I would need to first reverse the transfer in some cases or in others to use the refunds endpoint

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But I feel I'm the one missing something so this is like a sanity check and to better understand the fund flow since there isn't a chart in the docs ;)

finite hull Aug 17, 2022, 9:09 PM

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I'm still digging on this one

deep scaffold Aug 17, 2022, 9:10 PM

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I'll take over

finite hull Aug 17, 2022, 9:10 PM

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ack

deep scaffold Aug 17, 2022, 9:12 PM

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okay so it's a payment associated with SEPA Debit. You can not refund those payments unless you have enough money/funds to cover those in your balance today

fathom anchor Aug 17, 2022, 9:15 PM

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Great hehehe :) ty for your help here

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So my balance is first checked then!

deep scaffold Aug 17, 2022, 9:19 PM

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correct, it's definitely confusing

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something my team has raised a lot, because for card payments the refund goes to "pending" while we wait for you to have funds

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But overall once you have enough funds in your balance you can refund

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I'd recommend working with our support team to discuss this problem: https://support.stripe.com/contact

fathom anchor Aug 17, 2022, 9:21 PM

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Could you please point me to the sepa refunds doc

deep scaffold Aug 17, 2022, 9:25 PM

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we don't have specific docs about sepa refunds

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it's true for all payment methods that aren't cards basically

fathom anchor Aug 17, 2022, 9:25 PM

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Roger that mate! Ty very much :)

#Andres2792 - Destination Charge Refunds