edb-custom-connect | Stripe Developers | Page 1

split sluice Aug 17, 2022, 7:23 PM

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Hi there!

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You would look at the capabilities hash: https://stripe.com/docs/api/accounts/object#account_object-capabilities

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This will indicate whether OXXO is active inactive or pending

maiden shoal Aug 17, 2022, 7:25 PM

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I'm not seeing OXXO at all within the capabilities hash

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split sluice Aug 17, 2022, 7:26 PM

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Then it sounds like it hasn't been requested yet

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So you would update the account to request it using: https://stripe.com/docs/api/accounts/update#update_account-capabilities-oxxo_payments-requested

maiden shoal Aug 17, 2022, 7:26 PM

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I requested it earlier. Does it take a while to process? The dashboard shows that it's On

split sluice Aug 17, 2022, 7:26 PM

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Hrmm

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Can you provide the request ID where you retrieved the account and aren't seeing it listed as a capability?

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No it shouldn't take a while... it should appear instantly

maiden shoal Aug 17, 2022, 7:28 PM

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I requested it from here: https://dashboard.stripe.com/settings/connect/payment_methods where it says "on by default". is that process independent of the request via API? i.e. do I have to do both?

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split sluice Aug 17, 2022, 7:31 PM

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Ah okay that clarifies things.

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So that just means that if the Connected Account has that capability, then that Payment Method will be provided as an option when you are using Automatic Payment Methods.

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This is totally independent of actually requesting the capability on the Connected Account

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You can request the capability via the Dashboard by viewing the Connected Account

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Or you can request it via the API

maiden shoal Aug 17, 2022, 7:32 PM

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ok. how do I use the Stripe CLI to update a connected account in this instance? It says I'm not authorized

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I don't see it from the Dashboard either

split sluice Aug 17, 2022, 7:33 PM

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Can you share the Connected Account ID?

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I can show you where in the Dashboard

maiden shoal Aug 17, 2022, 7:34 PM

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acct_1LTaf4RVgb9RL9IA

split sluice Aug 17, 2022, 7:35 PM

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So go to your Dashboard here: https://dashboard.stripe.com/connect/accounts/acct_1LTaf4RVgb9RL9IA/activity

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And scroll to the bottom

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You will see a "Capabilities" section

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WIth an "Edit" button

maiden shoal Aug 17, 2022, 7:35 PM

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sure, but I don't see it there

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is it under a different name?

split sluice Aug 17, 2022, 7:36 PM

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Don't see the edit button?

maiden shoal Aug 17, 2022, 7:36 PM

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split sluice Aug 17, 2022, 7:36 PM

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Oh

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OXXO

maiden shoal Aug 17, 2022, 7:36 PM

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yeah, it's not in the list :/

split sluice Aug 17, 2022, 7:36 PM

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Gotcha, let me check on that

maiden shoal Aug 17, 2022, 7:36 PM

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thanks

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I also tried using the Stripe CLI but no luck:

stripe accounts update acct_1LTaf4RVgb9RL9IA -d "capabilities[oxxo_payments][requested]"=true --live

{
  "error": {
    "message": "This application is not authorized to edit this account.",
    "type": "invalid_request_error"
  }
}

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any luck?

split sluice Aug 17, 2022, 7:47 PM

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Sorry helping several folks at once

maiden shoal Aug 17, 2022, 7:49 PM

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sure

split sluice Aug 17, 2022, 7:49 PM

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Hmm that's a strange error

unkempt dune Aug 17, 2022, 7:50 PM

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Hi 👋 I'm stepping in as @split sluice needs to go.

maiden shoal Aug 17, 2022, 7:51 PM

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Hi

unkempt dune Aug 17, 2022, 7:53 PM

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Hmmm... this is strange. You are clearly the Connect Platform for this account acct_1LTaf4RVgb9RL9IA. If you retrieve the account from the API do you see anything in the requirements property?

maiden shoal Aug 17, 2022, 7:54 PM

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unkempt dune Aug 17, 2022, 7:56 PM

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Okay so the account doesn't have any outstanding requirements. So we know it's not that.

maiden shoal Aug 17, 2022, 7:56 PM

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Yeah, I'm pretty baffled at this point

unkempt dune Aug 17, 2022, 7:59 PM

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I'm looking in a few other places.

maiden shoal Aug 17, 2022, 8:00 PM

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thanks

unkempt dune Aug 17, 2022, 8:09 PM

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Okay I've found the logs that say your platform account is missing the account_update permission but I'm not sure how that would be possible. I've reached out to my colleagues to get some guidance on this.

maiden shoal Aug 17, 2022, 8:10 PM

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ok, thanks

unkempt dune Aug 17, 2022, 8:14 PM

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Okay we are still digging to make sure we find the root cause but the request you shared appears to have been made with a restricted key that does not include the ability to make updates to the Connect Account.

We're testing to make sure that's the issue right now

maiden shoal Aug 17, 2022, 8:15 PM

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ok, thank you

unkempt dune Aug 17, 2022, 8:26 PM

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Alright yes, the issue is the restricted key.

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The API key you are using does not have the permissions to write to Connect accounts.

maiden shoal Aug 17, 2022, 8:27 PM

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ok, let me create another one

unkempt dune Aug 17, 2022, 8:27 PM

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You will want to specify Write permissions for All Connect resources

maiden shoal Aug 17, 2022, 8:29 PM

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thanks

unkempt dune Aug 17, 2022, 8:29 PM

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That should work but feel free to come back and ask more questions if it doesn't.

maiden shoal Aug 17, 2022, 8:30 PM

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Hooray! Progress...

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I was able to update the account. In order for oxxo_payments to be enabled by default do I need to include the request for that capability in the "create account" flow?

unkempt dune Aug 17, 2022, 8:31 PM

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I believe so.

maiden shoal Aug 17, 2022, 8:31 PM

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Now it's showing as "inactive". How can I activate it?

unkempt dune Aug 17, 2022, 8:31 PM

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Check the requirements. Using OXXO may require additional verification checks for the Account

maiden shoal Aug 17, 2022, 8:32 PM

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🤔

unkempt dune Aug 17, 2022, 8:33 PM

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What happens if you create a new onboarding link for this account?

maiden shoal Aug 17, 2022, 8:34 PM

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Hmm, what do you mean by onboarding link? FYI we're using Custom Connect and we're onboarding from our own UI

unkempt dune Aug 17, 2022, 8:35 PM

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Right right right.

maiden shoal Aug 17, 2022, 8:45 PM

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Any other suggestions? I also can’t see anything related to oxxo payments on the connect account’s dashboard

unkempt dune Aug 17, 2022, 8:46 PM

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Have you activated the OXXO payment method for this account?

maiden shoal Aug 17, 2022, 8:48 PM

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Yes. From the dashboard Payment Methods page

unkempt dune Aug 17, 2022, 8:53 PM

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Unfortunately I don't think I am going to be able to help further. Account capabilities and what controls them go outside my scope. Your best bet to determine what is blocking this account from using OXXO is to write into Support
https://support.stripe.com/contact/email

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I just don't have the permissions or expertise to offer guidance here.

#edb-custom-connect