#Maddy-customer-emails
ocean tiger
how can we test customer emails for failed card payments in TEST MODE
quartz trail
Is this for subscriptions or just one time payments?
AFAIK I don't think there's a way to send failed payment emails in test mode
For subscriptions, you can preview them here https://dashboard.stripe.com/settings/billing/automatic
ocean tiger
subscriptions or one time any kind of payments is fine
we want to test the customer emails
also the custom link in the below screen
since the custom link is static, we are not finding any other option than providing a webpage with set of instructions
can you please suggest any other options
signal adder
There is no way to test those in Test mode today
And the custom link is static, you send them to your login page instead and then you identify who they are and you can help them update their cards
A better option is to use the Customer Portal: https://stripe.com/docs/billing/subscriptions/integrating-customer-portal that way you can let them self-serve and update their payment methods on file, their Subscription, etc.
ocean tiger
yes.. we are looking for the same.. how do we route them to customer portal using custom link
signal adder
You write code for it mostly
Like they hit your website, they are your customer, you get them to log into their customer account with you/your website, then you know who they are and what their customer id cus_123 is and you can redirect them to the portal
ocean tiger
Thank you! we are planning to do the same, just wanted to confirm for any easy way.. Thanks again