James-cancel-sub | Stripe Developers | Page 1

void gyro Aug 16, 2022, 2:57 PM

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Hello 👋
When you say payment portal, you mean customer portal correct?

torpid ginkgo Aug 16, 2022, 2:57 PM

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Yes, that is correct

void gyro Aug 16, 2022, 2:59 PM

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are you using subscription schedules to handle the updates?

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If so its one of the known limitations

Customers can’t update or cancel subscriptions that are attached to schedules.
https://stripe.com/docs/billing/subscriptions/integrating-customer-portal#limitations

torpid ginkgo Aug 16, 2022, 3:03 PM

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Ah...thanks

void gyro Aug 16, 2022, 3:04 PM

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NP! 🙂

#James-cancel-sub