JohnM - ACH Refund

[bold pond]

Hi 👋

So you are asking about refunds to an ACH Direct Debit payment?

[cobalt heron]

yes. Lets say the customer had 2 bank accounts set up, and chose by mistake the incorrect account.

[bold pond]

If so we spell out how the refunds work here:
https://stripe.com/docs/payments/ach-debit#refunds

The key text is here:

We process refunds only after the payment process completes. If you create a full or partial refund on a payment that hasn’t completed yet, Stripe initiates the refund when the PaymentIntent status transitions to succeeded.

[cobalt heron]

is it possible to cancel that payment instead of doing a refund ?

assuming it has not been picked up yet

[bold pond]

You can cancel the Payment Intent via the API if it has not reached the succeeded state: https://stripe.com/docs/api/payment_intents/cancel

[cobalt heron]

Oh, I am still using the charge api for ACH

[bold pond]

Then unfortunately you'll have to wait until it succeeds