#JohnM-refund-failed-pm
fervent kraken
py_1LVj4hHFDCZvO5mL4UtvwZOn
according to the console, the payment failed immediately... this is a ach payment, so I would not have expected to see that until 3 to 5 days later
pliant jackal
ACH payments take up to 5 business days to receive acknowledgment of their success or failure"
The status of the charge was pending, and the refund that was created pointed to this charge
fervent kraken
So, why did I get a payment failed webhook ? The payment did not fail... it was refunded. I guess my question is... did the payment go through ? We were also charged an additional $3.70 for this. What was this fee for ?
pliant jackal
On my end payment shows pending and then failed
I would suggest you reach out to our support about that as they're more equipped to look into declines and fees. Our team mostly answers API integration related questions
fervent kraken
so, the money was never collected from the customer ?
pliant jackal
That's my understanding, yes.
fervent kraken
Ok. Thanks. That is my major concern. I will follow up with the support channel on what the additional $3.70 is for.