#Aggerholm

1 messages · Page 1 of 1 (latest)

swift swift
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Depends what you mean by 'accepted'?

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Is this an account issue or a integration/technical problem?

oblique oak
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I am not sure why it occurs, but on my website made through shopify, payments wont go through with no reason, except for try again in a couple of minutes. FYI i have only just created my Stripe account and connected it to shopify

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Sorry i did not know i had to reply in here, my bad

hallow carbon
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Thanks for the clarification, if you reach out to our support team, they can help you look in to these failed payments https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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They may direct you to talk to Shopify's support depending on what the issue is, but our support team should be able to help you look further in to this

oblique oak
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thanks 🙂