BeepSterr - subscriptions and customer credits

[stiff ibex]

Hi there! Do you have a request ID for this attempt? Request IDs look like req_

[prime wedge]

I'm using the dashboard for now as i'm still looking if stripe is a viable option, Would the invoice ID suffice?

[stiff ibex]

BeepSterr - subscriptions and customer credits

[prime wedge]

Using test clocks to simulate how the flow would go

[stiff ibex]

got it! yes, invoice ID would be helpful

[prime wedge]

in_1LW2dfIfQ32aaJsQDuOFgi1H

I added a credit note afterwards, in the invoice direrectly as support directed me

but it wouldn't do it automatically using the customer balance, it only applied $5 that was there when the invoice was generated

for both the "payment failed" logs, the customer had -$50 (credit) in their account, which should have been applied if i am correct

[stiff ibex]

hm, i see the €50.00 was applied to the invoice you specified - in_1LW2dfIfQ32aaJsQDuOFgi1H

[prime wedge]

no, that was me manually adding a different credit note

hold up let me simulate it again

so, i have a new open invoice for a new subscription

in_1LW44eIfQ32aaJsQgJNeKjNx

and added more credit to the customer after it was generated

but it'll still only apply the original $10 in credit they had

[stiff ibex]

ah, thanks for recreating this!

once an invoice is finalized, it cannot be edited. this means that only the customer credit at the time of finalization will be applied to that invoice

any further adjustments to the customer's credit will apply to future invoices

[prime wedge]

ah, That is unfortunate.

Is there anything to work around this?

[stiff ibex]

you can keep the invoice in draft state but invoices can't be edited once finalized

[prime wedge]

right, that makes sense