#taysonvo-setup
icy laurel
Sounds like a complicated issue. Do you have any pattern to realize other than just Live mode or Android phone?
Ie Chrome version? What if you add mounting log and send to some of your backend endpoint?
vast iris
We are using android system webview to open the link that contain stripe CC form element.
Initially I not sure what is the error message, because it from frontend library, error will be in console log only, after this I tried to create api on Backend, so when there is any console error on webview it will call that api and send the message that why ai can saw the message
icy laurel
I see. The error hints about the Element was somehow unmounted (?) It would be difficult to diagnose without being able to reproduce it
So I guess the best you can do is collect more information and try to figure it out the pattern or criteria
Did the confirmation call succeeded in the case?
vast iris
I tried to reproduce, but hard , still cannot reproduce
No, it not reach to the stripe BE in this case
icy laurel
It's hard to tell. Maybe try adding some timeout?
I don't have anything to offer right now. I think you would want to collect more criteria and write into Support and we will continue supporting in an email thread
Please include your integration code as well
vast iris
I sent email to Support few days ago, and not getting response after some first clarification, not sure what need to send again.
I cannot borrow the phone and the CC that having issue from the customer, so currently what I have is the one I said in the beginning of this conversation 😦
icy laurel
Which email did you use in the conversation?
vast iris
Stripe Support support-reply@stripe.com
Initially from the chat support, after this it auto convert to email
Re: Chat request from Hoai Nguyen (hoai.nguyen@ubiden.com)
subject
icy laurel
Okie I found the thread. Will leave an internal note. But really we would need more information so please also try to collect them and reply to the email chain
icy laurel
- Add a log right before confirming SetupIntent, logging the mounted Element, and then send to your backend
- Collect which Android browser is that (Chrome?), which versions?
- Include the frontend code
And yes send in another email with those information
vast iris
"mounted Element" this will content the customer CC info, right ?
icy laurel
no, it shouldn't log any CC related info
That was important, please make sure to not include any card info in log
vast iris
mounted element, I think it having cc info inside, you mean I will have to mask it before send to api ?
dull flume
there's no way you can get the raw PAN from our elements so don't worry about it really
I'm not sure what my colleague meany really by logging the Element since it's just a DOM component. What's actually important is context like the browser/customer/local IP/SetupIntent IDs
vast iris
ok then, how I can get the mounted Element
dull flume
yeah don't, just ignore that
dull flume
you can get it since you're sending a request to your server, it's just the incoming IP on that request
vast iris
So I will send it here or via email ? thanks
dull flume