Damien - Invoices | Stripe Developers | Page 1

blazing quail Aug 11, 2022, 8:12 PM

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Hi 👋

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Okay so you are configured to both send an invoice email and charge automatically?

woeful yoke Aug 11, 2022, 8:15 PM

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No, just by default. "charge automatically"
The invoice is from a Subscription create from the API.

blazing quail Aug 11, 2022, 8:17 PM

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No, just by default
What part is the default? Do you not want to charge the user automatically? Do you not want to send the email?

woeful yoke Aug 11, 2022, 8:20 PM

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I do WANT to charge the user automatically.
I DO NOT want to send the email.

So I untick the "send invoice by email".

blazing quail Aug 11, 2022, 8:24 PM

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Okay. So at this point what is not behaving as you expected?

woeful yoke Aug 11, 2022, 8:29 PM

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The invoice generated contains a big text in the header "100,00 € due on August 11th" + a link "Pay online".
BUT, the amount is no longer "due" because it has been paid, and the payment link is useless (by the way, when you click on it, it says that it is already paid and proposes to download the invoice from where you came from)
How can we remove this part of the invoice? in a case like mine, the invoice is generated only AFTER the payment is made, so it confuses the customers.

blazing quail Aug 11, 2022, 8:31 PM

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Okay but I thought you weren't sending the invoice to the customer? Isn't that why your turned off "send invoice by email"?

woeful yoke Aug 11, 2022, 8:35 PM

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No, I don't send it by email.
I get the invoice through the API and make it downloadable from the app by them.

blazing quail Aug 11, 2022, 8:37 PM

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Ah okay, thank you for clarifying that.

woeful yoke Aug 11, 2022, 8:44 PM

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Great. And do you know how could I remove this part of the invoice?

blazing quail Aug 11, 2022, 8:47 PM

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Okay so when the user downloads the invoice fro your app, does your app query for the latest invoice from the subscription at that point? Do you have a subscription ID I could look at?

woeful yoke Aug 11, 2022, 9:00 PM

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Yes, of course, in "test mode" this subscription : sub_1LVciVFozK3SDFaCPsPtiVmN

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Yes, it's the last invoice, and more of it, it's the only one ! ^^

blazing quail Aug 11, 2022, 9:03 PM

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The language you describe is displayed at the bottom of the invoice

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Specifically "X is due on Y"

woeful yoke Aug 11, 2022, 9:04 PM

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Othe way to go : drom the Stripe Dashboard, I go to "Payment", I select the payment, then I can clic on the "invoice number" to go there : https://dashboard.stripe.com/test/invoices/in_1LVed4FozK3SDFaCelfIrN2A
And the PDF Invoice contains a mention "X is due on Y" (in the header, in big), and the mention confuses my users because they have been already charged.

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📎 Invoice-EJ-0001_1.pdf

earnest wedge Aug 11, 2022, 9:19 PM

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Hi, taking over here as snufkin need to step away. Catching up - give me a moment please

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Ok, so there seems to be some confusion here. Backing up here, the Invoice Pdf is not mutable

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There are two pdfs involved. Once, Invoice Pdf and the other Receipt Pdf: https://stripe.com/docs/invoicing/dashboard/manage-invoices#invoice-details-page

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The paid date won't show on Invoice Pdf

woeful yoke Aug 11, 2022, 9:56 PM

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Hello, I don't get it.Have you seen the file attached above ? This is an "invoice pdf" (not a receipt) and the "Paying date" is shown.

earnest wedge Aug 11, 2022, 10:11 PM

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So when the invoice is automatically charged, there is not a Receipt pdf.

woeful yoke Aug 11, 2022, 10:23 PM

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I don't want a receipt.

The invoice generated contains a big text in the header "100,00 € due on August 11th" + a link "Pay online".
BUT, the amount is no longer "due" because it has been paid, and the payment link is useless (by the way, when you click on it, it says that it is already paid and proposes to download the invoice from where you came from)
How can we remove this part of the invoice? in a case like mine, the invoice is generated only AFTER the payment is made, so it confuses the customers.

noble sonnet Aug 11, 2022, 10:25 PM

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👋 taking over as pgskc had to step away.

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It isn't possible.

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That invoice PDF that you referring to can't be adjusted.

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We don't support changing the language there.

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I'll file feedback internally about this as I can see how that would cause some confusion.

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But it simply isn't possible at the moment.

woeful yoke Aug 11, 2022, 10:27 PM

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the PDF Invoice contains a mention "X is due on Y" (in the header, in big), and the mention confuses my users because they have been already charged.
(i don't talk about language, but the full mention is meaningless and confusing)

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Is this a bug ? Would it be fixed?

noble sonnet Aug 11, 2022, 10:27 PM

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I just stated that it is expected currently and can't be changed.

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I will file a feature request for allowing that to be customized

woeful yoke Aug 11, 2022, 10:29 PM

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Ok, great for the feature request.
It's not a "customization" that we need here, is just that the mention "100,00 € due on August 11th" + a link "Pay online" (inside the Invoice PDF ) must be removed if it had been already paid ! It's confusing.

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Our customers call us to say "the Pay Online link in your Invoice is not working, and why do I have to pay twice if I've already been charged ?! "

noble sonnet Aug 11, 2022, 10:31 PM

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Sure makes sense.

woeful yoke Aug 11, 2022, 10:33 PM

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Feature request : in a case of a Subscription charged "off_session", the generated Invoice (after payment) MUST NOT contains the mentions "X due on Y" and lthe link "Pay Online" which doesn't work anyway (because it's already paid).

noble sonnet Aug 11, 2022, 10:33 PM

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Yep, I'll pass it along.

#Damien - Invoices