#JulesR-refund
sturdy tinsel
yes or manually entering a card to send refund to
we have express connect accounts
we move clients from other processor like Worldpay and then may need to issue a refund but can't, wonder if we can let them enter a new charge as a refund
by either swiping or entering credit card in our app
gusty wolf
To confirm, you're looking for refund payment that were not processed on Stripe, is that correct?
sturdy tinsel
yes
gusty wolf
You'd want to write in to Stripe Support. Our support team will be able to assist you better than I can: https://support.stripe.com/contact