Jay-Xborder | Stripe Developers | Page 1

tiny quarry Aug 10, 2022, 10:30 PM

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Hi, taking a look here

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Are you creating these accounts on a US platform account?

orchid flower Aug 10, 2022, 10:33 PM

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Yes.

tiny quarry Aug 10, 2022, 10:33 PM

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Cross-border payouts only work with the recipient service agreement, are you passing the correct agreement https://stripe.com/docs/connect/service-agreement-types#recipient when creating the account?

orchid flower Aug 10, 2022, 10:33 PM

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Yes.

tiny quarry Aug 10, 2022, 10:34 PM

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Can you share the request id with me please?

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Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

orchid flower Aug 10, 2022, 10:36 PM

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Working on it. 👍

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It's a little complicated: we get different errors depending on whether we ask for card payment functionality or not: https://paper.dropbox.com/doc/Stripe-Connect-Philippines-Issues--BnB~3R1HJGzGKNI6IqKfmN31Ag-BhFBXV9HRFX7VScGB1k54

tiny quarry Aug 10, 2022, 10:43 PM

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So for Cross border payoout, capabilities: {transfers: {requested: true}}is the only valid request

orchid flower Aug 10, 2022, 10:44 PM

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When we do that, we get an error message telling us we need approval from support.

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Unhandled error StripeInvalidRequestError: Your platform needs approval for accounts to have requested the transfers capability without the card_payments capability. If you would like to request transfers without card_payments, please contact us via https://support.stripe.com/contact

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^ and when we contact support, they tell us it's not allowed in the Philippines.

tiny quarry Aug 10, 2022, 10:44 PM

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Yes, you'd want to provide that exact error when you write in to support

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Then, they'll review your account and action next steps

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I'm sorry that they told you otherwise before

orchid flower Aug 10, 2022, 10:46 PM

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Gotcha, did send the error message to support but no luck. I will reach out to them and ask again. 👍

#Jay-Xborder