ivanrkv-support | Stripe Developers | Page 1

leaden dome Aug 10, 2022, 7:09 PM

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Hi there! I would love to help but this channel is for technical questions from developers. I can't help with account specific questions — for that you will need to reach out to our Support team: https://support.stripe.com/contact/login

eternal juniper Aug 10, 2022, 7:09 PM

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I would love to but the contact support button there doesn't seem to do anything

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nvm. had to be signed in

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my bad

leaden dome Aug 10, 2022, 7:10 PM

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Np! Glad you figured it out!

lost mortar Aug 10, 2022, 7:13 PM

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@eternal juniper I've been down this road many times. I think what you're going to find is that Stripe Support will ask you to submit a signed document from the customer authorizing you to debit their bank account with their full account number and routing number. It's a real pain and I wish they would allow you to unlock these yourself. I've asked for that many times.

eternal juniper Aug 10, 2022, 7:23 PM

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Thank guys. @lost mortar support had to escalate the case and said will get back to us, I'm guessing you'll be correct

#ivanrkv-support