Kristen-payment-error | Stripe Developers | Page 1

mental badge Aug 10, 2022, 6:47 PM

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Hi there!

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Do you have a request ID I can look at associated with that error?

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To be honest, that doesn't seem like one of our errors.

rich tree Aug 10, 2022, 6:49 PM

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I am sure I could get you one... where would I find it?

mental badge Aug 10, 2022, 6:50 PM

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https://support.stripe.com/questions/finding-the-id-for-an-api-request

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That should show you how to grab it

rich tree Aug 10, 2022, 6:54 PM

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I don't see the error in there... so you are probably right... Ugh. I guess that is either WooCommerce or Dokan??

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I did have another error I was getting this morning... can you tell me about this one: req_XrHMRknk358zdi

rich tree Aug 10, 2022, 7:10 PM

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And-- I have one more weird thing... If I use the Stripe Checkout (which is supposed to pop up the CC box), there is no CC fields that open? If I choose not to use the Stripe checkout, then the fields are there...

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Screen_Shot_2022-08-10_at_2.10.59_PM.png

mental badge Aug 10, 2022, 7:11 PM

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Sorry for the delay, server is busy.

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Looking at that request above

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req_XrHMRknk358zdi is because you are attempting to update a customer in livemode but the customer was created in testmode. This indicates a key mismatch so you'll want to check on the API keys you are using for each request.

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Stripe Checkout is a full page redirect.

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So you likely aren't using Stripe Checkout in this case.

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That is likely using Card Element.

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I would need to see the related code for why the Card Element isn't being mounted.

rich tree Aug 10, 2022, 7:23 PM

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OK-- I got the test one... I tried running a transaction before I realized I hadn't taken it out of test mode... the site hasn't been loaded so I will just not use that vendor anymore! LOL

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For the Card Element... I am not sure what that is (Sorry). I know that I am messing with WooCommerce settings and everything looks like and Dokan doesn't appear to have anything to do with payments accepted. I am sorry to ask, but where can I find info about Card Element? I did turn the transaction log on in WooCommerce, but it is a long string of code, so I can't tell heads from tails on it!

mental badge Aug 10, 2022, 7:26 PM

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Let's back up a minute.

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Are you writing the code here on Woo or using a plugin?

rich tree Aug 10, 2022, 7:29 PM

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Using plug ins... I haven't written code since I was in high school using C++!

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Sorry!

mental badge Aug 10, 2022, 7:32 PM

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Gotcha! Thanks for clarifying

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In that case WooCommerce is controlling everything here with the site and only they will be able to help you with these issues!

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That's also why you aren't seeing the corresponding error message that you first mentioned in your Stripe Account... this is WooCommerce's code throwing that error message.

rich tree Aug 10, 2022, 7:33 PM

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OK-- I will try to contact their support. Thank you for your help! I have had trouble finding someone with experience with WP/Dokan/Stripe that I can ask in person about these questions. Thank you again!

#Kristen-payment-error