mdk999-PIs-invoice | Stripe Developers | Page 1

sick folio Aug 10, 2022, 4:41 PM

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Hi there!

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Can you send me an example Subscription where this happened that I can look at?

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You can provide the sub ID (sub_xxxx)

mighty sorrel Aug 10, 2022, 4:45 PM

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@sick folio in the latest activity on the dashboard I see this 'PaymentIntent status:requires_confirmation' and I went down that rabbit hole to no avail

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📎 message.txt

sick folio Aug 10, 2022, 4:45 PM

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That works, give me a moment to look at that

mighty sorrel Aug 10, 2022, 4:46 PM

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ok

sick folio Aug 10, 2022, 5:04 PM

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Sorry for the delay, server is busy.

mighty sorrel Aug 10, 2022, 5:05 PM

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I see ..no worries.. no short of people that need help

sick folio Aug 10, 2022, 5:21 PM

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Okay okay

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I see

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So the reason has to do with the bank account needing a mandate

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We specifically talk about this here: https://stripe.com/docs/payments/ach-debit/migrations#mandate-acknowledgement

mighty sorrel Aug 10, 2022, 5:21 PM

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yes I went that route

sick folio Aug 10, 2022, 5:21 PM

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You are using a legacy bank account object (ba_xxxx)

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But using it with a Subscription, which generates a PaymentIntent.

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The PaymentIntent expects a mandate to be present.

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You just attached the bank account to the customer without providing mandate details

mighty sorrel Aug 10, 2022, 5:23 PM

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I sent the mandate_data user_acceptance

sick folio Aug 10, 2022, 5:23 PM

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So, instead, you would need to create a SetupIntent first to properly collect the mandate acknowledgement when you create the bank account

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Where did you send that?

mighty sorrel Aug 10, 2022, 5:23 PM

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I did that before the invoice was finalized as we add some metadata to it

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maybe it's an order of operation thing?

sick folio Aug 10, 2022, 5:24 PM

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I'm looking at all the requests related to that customer and am not seeing a SetupIntent ever involved.

mighty sorrel Aug 10, 2022, 5:24 PM

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we don't ever specifically create a paymentIntent

sick folio Aug 10, 2022, 5:24 PM

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Correct

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Since you use Subscriptions

mighty sorrel Aug 10, 2022, 5:24 PM

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the invoicing does that

sick folio Aug 10, 2022, 5:24 PM

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Exactly

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That is why you need to use a SetupIntent (different than a PaymentIntent)

mighty sorrel Aug 10, 2022, 5:25 PM

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ok

sick folio Aug 10, 2022, 5:25 PM

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So take a look at https://dashboard.stripe.com/test/logs/req_DurE0sMOPnaYFn

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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That request is you attaching the bank account to the customer

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Instead of doing that, you would create a SetupIntent: https://stripe.com/docs/api/setup_intents/create and you would pass the Customer ID and mandate_data

mighty sorrel Aug 10, 2022, 5:25 PM

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yes

sick folio Aug 10, 2022, 5:26 PM

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That will both attach the bank account to the Customer and create the necessary mandate

mighty sorrel Aug 10, 2022, 5:26 PM

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ahh

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naruhodo..

sick folio Aug 10, 2022, 5:27 PM

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Try it out and let us know if you run into any further issues!

mighty sorrel Aug 10, 2022, 5:27 PM

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I will do just that..

sick folio Aug 10, 2022, 5:27 PM

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I have to step away but @still lake will be able to help with anything else

mighty sorrel Aug 10, 2022, 5:27 PM

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thanks much.. appreciate the insight

#mdk999-PIs-invoice