#ednonstop-Transfers

1 messages · Page 1 of 1 (latest)

digital mural
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👋 happy to help

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what's your account id?

covert obsidian
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acct_1L5owgCsmBaUST9m

digital mural
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there are 2 types of balances

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available and pending

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you can see what's "Available" and what "Will be available soon"

covert obsidian
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here is what i see

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Still can't make a transfer even with $10

digital mural
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do you have the request id where it's failing to do the transfer?

covert obsidian
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I don't know where to get request id, but parameters for request is like:
accountId=acct_1LUXtj2SROfEuvDF&amount=100&currency=usd

digital mural
covert obsidian
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Ok

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req_ckq5qxjERoit0Y

digital mural
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my bad I don't know how I've missed this

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you're trying to do a transfer in a currency for which you don't have any balance

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you're balance is in GBP and you can't transfer USD

covert obsidian
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i thought it can be converted

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in process

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how can i calculate it properly? If i have USD pricing in my app but GBP in stripe accounts

digital mural
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unfortunately you can't

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you'd have to send X GBP and we will convert it along the way and the Connect Account would get it in their default currency

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but there's a bigger issue there

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is your Connect Account in the US?

covert obsidian
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No, must be Great Britain, isn't it?

digital mural
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yes

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but why are you transferring USD in this case?

covert obsidian
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it's a question to a client why he wan't this, i'm a developer 🙂

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But you are saying it's will be really a problem to have different currencies

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Better not to do this as i understand

digital mural
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there are ways of doing this but yeah it's more of a business question rather than how to implement it

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so I think speaking to our support team https://support.stripe.com/?contact=true might be a good start

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

covert obsidian
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Thanks but i can't see chat support button last days, there are only docs and articles

digital mural
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are you logged in?

covert obsidian
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No, my bad

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ok i will speak with them

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thanks for support

digital mural
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let me know if you need any more help

covert obsidian
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You wrote that there is a proper way to implement transfers between accounts with different currencies. Can you tell me what's the way is?

cobalt bough
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Hello 👋
Taking over for tarzan as they had to step away

covert obsidian
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hello. okay

cobalt bough
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when you say transfers between accounts, do you mean Connected Acc -> Connected Acc OR Platform Acc -> Connected Acc?

covert obsidian
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Platform Acc -> Connected Acc

cobalt bough
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gotcha

covert obsidian
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Not yet

As i see i must enable them and then i can use transfers with conversion

cobalt bough
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yup

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most likely