Zhi-Afterpay | Stripe Developers | Page 1

stray rock Aug 10, 2022, 3:27 AM

#

Hi there. Although it's technically possible, you shouldn't use Direct Charge for Express Account. you should only use Direct charges on standard accounts.

#

Can you share with me the PaymentIntent ID or Checkout session ID so that I can take a look?

olive storm Aug 10, 2022, 4:05 AM

#

this is the paymentIntent Id: pi_3LV3vwIYtv5oAFkS0eykSLhh

#

by the way, why we shouldn't use the Direct Charge for Express Account? We only have Express Account. If we use the Destination Charge, the platform account will be charged with the stripe fee. If we use the direct charge, all fee will directly charge to the connect account.

stray rock Aug 10, 2022, 4:09 AM

#

For Direct Charge, The connected account is responsible for Stripe fees, refunds, and chargebacks. However, Express account doesn't have Dashboard to manage refund.

#

If you concern is stripe fee, you can collect application fee from connected account to cover the platform's stripe fee

olive storm Aug 10, 2022, 4:13 AM

#

any finding with the payment intent?

stray rock Aug 10, 2022, 4:15 AM

#

The payment doesn't fail, the status of the associated payment intent is requires_action, which means that it's waiting for the customer to authorize the transaction.

olive storm Aug 10, 2022, 4:21 AM

#

our customer has entered the credit card information , but it didn't go through

#

it said this can't proceed

#

I don't have the screenshot. But I was with customer and tried this together

stray rock Aug 10, 2022, 4:23 AM

#

Can you describe the flow in details?

olive storm Aug 10, 2022, 4:26 AM

#

in the checkout session, user entered the name and the address in canada and clicked pay btn. It redirected user to afterpay authentication page. User had entered his afterpay account and enter the credit card with number, month/year and three digits cvc

#

then it got directed to a page explained that the afterpay can not continue

stray rock Aug 10, 2022, 4:29 AM

#

Thanks for the details.

#

I've checked the PaymentIntent again, I can see that the charge is declined_by_network, the message is The bank did not return any further details with this decline.

#

So basically the issuer bank has declined the transaction.

olive storm Aug 10, 2022, 4:31 AM

#

the bank registered in the stripe or with the afterpay?

stray rock Aug 10, 2022, 4:32 AM

#

The card issuer.

olive storm Aug 10, 2022, 4:35 AM

#

from the stripe dashboard, we can find this information?

stray rock Aug 10, 2022, 4:35 AM

#

Yes you can.

olive storm Aug 10, 2022, 4:35 AM

#

can you give me the url, please?

stray rock Aug 10, 2022, 4:37 AM

#

https://dashboard.stripe.com/payments/pi_3LV3vwIYtv5oAFkS0eykSLhh

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

#

You can take a look at the timeline

Tell the customer to try a different payment method, or they can contact their issuing bank for more information. Retries may succeed```

#Zhi-Afterpay