codepapa-woocommerce | Stripe Developers | Page 1

cosmic mortar Aug 9, 2022, 9:51 PM

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Hi there 👋 this sounds like it might be on the 3rd party side of things (e.g. WooCommerce), or the Stripe support side of things, as we don't really handle manual input of token information anywhere that I can think of.

I wish I could help, but this chat is focused on developers and API integration questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

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zinc thunder Aug 9, 2022, 9:52 PM

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You don't deal with the plugins?

cosmic mortar Aug 9, 2022, 9:54 PM

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Not unless someone is building a plugin. Usually plugins will have their own support channels.

zinc thunder Aug 9, 2022, 9:55 PM

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https://woocommerce.com/document/stripe/

WooCommerce

Aviva TEST

Stripe

The WooCommerce Stripe payment gateway lets you accept payments directly onsite via payment card and a variety of options such as Apple Pay, SEPA, & SOFORT

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Are you familair with this?

cosmic mortar Aug 9, 2022, 9:59 PM

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I know of it, but I don't know anything about it.

Here's WooCommerce's support page: https://woocommerce.com/document/woocommerce-self-service-guide/
Here's how to get help: https://woocommerce.com/document/how-to-get-help/

zinc thunder Aug 9, 2022, 10:12 PM

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One question

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The plugin allows me to enter Customer ID and also has a field for Payment Method Token

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I have the customer ID

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does each customer have there own payment method token? in stripe?

cosmic mortar Aug 9, 2022, 10:14 PM

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Not necessarily. They can be created independently of each other.

zinc thunder Aug 9, 2022, 10:14 PM

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I figured if I moved customers, orders, subs and used the same plugin the data would be pulled that was required.

cosmic mortar Aug 9, 2022, 10:16 PM

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I don't understand the question. Can you elaborate?

zinc thunder Aug 9, 2022, 10:17 PM

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I had a WP website setup, for subscriptions.

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I created a new WP install, new website, so then I exported and imported Users, Customers, Orders and Subscriptions.

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Re-enabled the Stripe plugin, connected it successfully.

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But then the renewal orders, 2 so far have failed for seemingly the same issue.

cosmic mortar Aug 9, 2022, 10:22 PM

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Again, this is very much a WooCommerce issue. We don't interface with their forms or have access to their service.

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You'll need to reach out to them

zinc thunder Aug 9, 2022, 10:40 PM

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You passed an empty string for 'payment_method'. We assume empty values are an attempt to unset a parameter; however 'payment_method' cannot be unset. You should remove 'payment_method' from your request or supply a non-empty value.

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Is this somethign I can do in Stripe or related to the plugin?

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Last question, sorry.

short dove Aug 9, 2022, 10:43 PM

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Hi 👋 I"m stepping in for @cosmic mortar as they had to go.

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This is something you would need to address with the WooCommerce plugin. This error suggests the request to the API was missing a payment_method. Unfortunately we cannot help with that since the only approach we would know about is how to do this with code (not plugins).

zinc thunder Aug 9, 2022, 10:45 PM

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Appreciate that. Stripe support said to remove the payment_method from the events?

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Surely its needed though?

short dove Aug 9, 2022, 10:46 PM

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The error message said to remove it or provide a non-empty value

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