Simon Bone-emails | Stripe Developers | Page 1

junior thistle Aug 9, 2022, 3:27 PM

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Hi there 👋 I'm not as familiar with the dashboard, but thought that it included the list of emails comms that had been generated. I know we don't provide insight on whether the emails were successfully delivered currently.

There isn't a way to retrieve email information via the API, and I think the dashboard is the only approach for seeing email information.

charred relic Aug 9, 2022, 3:30 PM

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Thanks toby. As far as I can see in the dashboard to log only lists the associated triggering events - but no explicit information about emails being sent (or not), or history of email communications with a customer

junior thistle Aug 9, 2022, 3:35 PM

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Do you have an example of a Customer that I could look at and what emails you believe they should have been sent that you aren't seeing in the dashboard?

charred relic Aug 9, 2022, 3:55 PM

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Yes, what's the best way to share that with you?

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In the log we see things like 'A draft invoice was finalized'

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but we don't see 'an invoice was sent to x@y.com'

knotty inlet Aug 9, 2022, 3:56 PM

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@charred relic I'd recommend working with our support team instead sorry. It's a question about your own account and debugging why an email was/wasn't sent and they are better equipped to do this: https://support.stripe.com/contact

charred relic Aug 9, 2022, 3:58 PM

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Sure I can try to contact them too. However I'm not saying that the emails weren't sent - I'm pretty sure they were. My question is more related to trying to figure out if there's a way to see a history of the emails sent to a customer

knotty inlet Aug 9, 2022, 4:00 PM

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there isn't, it's not something we offer today unfortunately

charred relic Aug 9, 2022, 4:16 PM

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Thanks for confirming. Is there a process where I could add a feature request for this? 'The ability to view a history of emails sent to a customer'?

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