davidt-Magento2 | Stripe Developers | Page 1

keen pulsar Aug 9, 2022, 5:18 AM

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Can you provide an example Id? Like PaymentIntent Id or Order Id?

broken swan Aug 9, 2022, 5:24 AM

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Yes, PaymentIntentId pi_3LUUlnFqP3cmndp004D2vXYa

keen pulsar Aug 9, 2022, 5:27 AM

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From Stripe internal log I see everything is succeed

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Which order status is Pending as you see? Inside Magento?

broken swan Aug 9, 2022, 5:29 AM

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Yes, even though you called the webhook back to the site, and I see that you received 200 OK on that webhook call (which tells the site that 3DS was successful), the order didn't change to Processing, it's still Pending.

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I assume this means the issue is related to the Magento extension. Correct?

keen pulsar Aug 9, 2022, 5:31 AM

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I think so

broken swan Aug 9, 2022, 5:32 AM

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Since this is the official Stripe extension for Magento, then who is the right person to talk to? Should I just contact support on the site? Or is there someone here who can help?

keen pulsar Aug 9, 2022, 5:37 AM

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Could you write to Stripe Support. I know a team often looking at those inquiries and maybe they could help

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