#stripe_connect_platform-legacy-checkout

1 messages · Page 1 of 1 (latest)

steady shard
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Hello! Starting up a thread for you

terse oar
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k

surreal trellis
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👋

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Stepping in as karbi has a bunch of folks at the moment.

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Do you know if this is the Simple integration or the Custom integration?

terse oar
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Simple

void echo
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What exactly is your question?

terse oar
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I think you mean do we have a button of our own that is clicked and opens stripe (custom) or is it your button?

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What is Stripe saying when the white check appears?

void echo
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that we called /v1/tokens and a card Token was created, that's all

terse oar
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OK, not that it submitted the form.

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Ok, any advice on debugging that old checkout form? Is there anything we can add to assist us?

void echo
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Are you sure you use the simple integration where you have pure HTML and it just posts?

terse oar
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Hold on. It is not us exactly, it is our connect customer. Let me confirm.

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The one that has a form like that but the button actual is a custom button so we have a line like this:
document.getElementById('xxxxxx).addEventListener('click', function(e){

});
var handler = StripeCheckout.configure({

void echo
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ah so you use the Custom one

terse oar
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custom

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yeah, we allow both, he is using custom

void echo
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So really it boils down to what happens on that page, like they must get the token back in their callback and something is broken there and that's what you/they need to debug

terse oar
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But if the token is created, that is logged in Stripe and we should see that step logged yes?

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but this happens before the Customer is created or the Subscription is created so I imagine it is in the event logs of the connected account but not anything on the Customer object (since it is failing prior to the Customer being created).

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End customer says this:

Hi support,

After keying in the details and pressing on the pay button, a green tick appears and brings me back to subscription page.

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That email was from Saturday, July 30, 2022 6:48 PM and I have the connected account and want to see if I can find anything that gives a clue to what happened

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Question: Is there anything we can filter for in the connected accounts event logs to get a clue as to what might have happened? It is only a % of the time that his customers cannot pay.

void echo
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You need to look for /v1/tokens calls basically to find their token creation (which happened since you see the green checkmark

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and then whatever the code is on the client after that, or on the server after the form submit, that is what is erroring so you'd look for the tok_1234567 created and try to understand why it's not used

terse oar
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Got it! Thank you so much!!!!!!!!!!

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👍

void echo
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Sure!

terse oar
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koopajah...doing my best here

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it seems like on our own account we have lots of filters

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very helpful in looking for only /v1/tokens, right?

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but on a connect account viewed in the dashboard we seem to not be able to filter like that.

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Is that a bug or a feature?

void echo
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Not all accounts have the same filters

terse oar
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under Developers > Logs

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Ok, I have a few emails of customers this happened for so the standard account owner had to manually create an invoice. I cannot seem to filter sufficiently in his account to view /v1/tokens to find anything. Any suggestions?

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Besides, yes, i'm trying to get him into our new app and start using the non-legacy checkout but customers who started that way don't want to switch

void echo
terse oar
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ok got it. thank you!