#Zarizarblack-issues

1 messages · Page 1 of 1 (latest)

sinful stream
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Hi there!

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How can I help?

weary compass
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hey thanks so much

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So i am having an issue with my strip account. give me a moment to send you the info i have

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how can i send an email communication to you

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on here

sinful stream
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Can you summarize the issue?

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I'm helping several people at once and can't really read through an entire chat.

weary compass
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I have my stripe API connected to a CRM called Suitedash. Whenever my client tries to pay using the API they get the above error. When i go to the website in the error it says my account is Live and ready to go. When i contacted support they pretty much told me they dont know figure it out

sinful stream
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Can you provide your account ID?

stark plinth
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@weary compass Hi 👋 the thread had been locked due to inactivity, I've reopened it.

weary compass
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thanks

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sorry i forgot to turn on notifications for Discord

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where can i find my Account ID

stark plinth
weary compass
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acct_1IrBtIFYeqQidefr

stark plinth
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Thank you, I'm working on pulling that up. While I do, is your Checkout flow publicly accessible? If so, could you share a link to that so I could take a look from that angle?

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Also, is that a real CC number shown in your screenshot? (Deleting to err on the side of safety)

weary compass
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yes it is a real cc number and i can provide you with a checkout flow you can use

stark plinth
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Gotcha, for future reference, please keep in mind that this is a public forum and that you should not be sharing personal or customer information here.

weary compass
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thanks i was not aware. i thought this was a provate chat

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private

stark plinth
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Apologies for the confusion, for private conversations you would want to write into our Support team and have that conversation through a support ticket.
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

weary compass
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it doesnt have to be private and honestly the support guys suck hence why i got the info to this discord chat

stark plinth
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The publishable key that you're using in your integration doesn't belong to the same account that you provided the ID for. I would recommend that you review the keys you're using to ensure you're using the correct Stripe account.

weary compass
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oh really?

stark plinth
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Yes