#vik-pad-error

1 messages · Page 1 of 1 (latest)

bronze laurel
#

Hi 👋 I haven't seen this error before and will need to investigate a bit. I saw that you referenced some objects in your previous thread so I'm going back to look at those, but if you have any recent objects associated with the occurrence of this message then could you share those here?

tribal arch
#

Absolutely! This is the latest setup intent started by the client: https://dashboard.stripe.com/setup_intents/seti_1LUXTJEnZpvAdWWmilrPYNkw. Otherwise, there really isn't any new information. The stripe modal repeated the same error as last time.

Other information I gathered from the meeting from the client:

  • They are using Canadian Western Bank
  • They have tried multiple account credentials (all with the same bank) and none have worked
  • They get past the account #, password, and even the security question stage
Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

bronze laurel
#

Sorry, I'm struggling to find anything beneficial. All I've been able to find so far is, that error message is ours and we raise it if problems verifying the account are encountered.

upper spindle
#

Hi 👋 I"m stepping n for @bronze laurel . There's a lot of text and reference docs here but could you summarize what your specific question is?

tribal arch
#

My specific question is: why can't the client add a pre authorized debit payment method? What does this error actually mean?

tribal arch
#

Also: Is Canadian Western Bank supported by stripe for pre authorized debits?

bronze laurel
#

Hi again, sorry, the server is still busy so responses are delayed.