KianBrose-blocked | Stripe Developers | Page 1

robust robin Aug 8, 2022, 3:56 AM

#

It's Stripe Radar detects some possible fraud behavior. Click on that red "Highest" icon

acoustic river Aug 8, 2022, 3:57 AM

#

Hello

#

#

This?

#

It's not a clickable element

#

#

"a default Radar rule"

robust robin Aug 8, 2022, 3:58 AM

#

okie, let's click on that "default radar rule"

acoustic river Aug 8, 2022, 3:59 AM

#

https://dashboard.stripe.com/radar/rules

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

#

redirects here

#

It says 0

#

#

I could understand if it was a customer's first time purchase

#

What I don't see making sense is that it was the same person that successfully made an order before

#

I see this

#

#

But like

#

The payment is from Japan, but why did it succeed before but fail now?

robust robin Aug 8, 2022, 4:02 AM

#

Um it's not clear only by looking at these screenshot

#

Can you provide the payment intent id?

acoustic river Aug 8, 2022, 4:02 AM

#

Yes one moment

#

#

This one?

#

pm_1LUNAgCSMw898EIPs0doJPHh -> blocked

#

pm_1LUMsSCSMw898EIPewLBjGza -> blocked

#

pm_1LUMnGCSMw898EIP2Vui6o5H -> blocked

#

pm_1LTz2tCSMw898EIPb9f6rNSe -> succeeded

#

pm_1LTgQVCSMw898EIP2jJUrUy7 -> succeeded

#

I'm with chat support with the customer right now as well

robust robin Aug 8, 2022, 4:08 AM

#

It's difficult to support realtime with them. I would suggest to contact them later via email after you have all the detail

acoustic river Aug 8, 2022, 4:09 AM

#

Okay

#

Can you see something wrong on your end?

robust robin Aug 8, 2022, 4:10 AM

#

A quick glance makes me thing its the "Block if risk_level = highest", not "block if payment matches one or more values in default Stripe block list"

#

There are many contributing factors to the risk level of this payment based on activity across the Stripe network.

acoustic river Aug 8, 2022, 4:10 AM

#

What could cause the risk level from being high?

robust robin Aug 8, 2022, 4:11 AM

#

Our machine learning engine run on every Payments. We may notice some similarity, for example in card testing from other merchants/users as well

#

I am not sure about the detail. And you would need to reach out to Support, since they can authenticate you as a merchant and get into detail if possible

acoustic river Aug 8, 2022, 4:13 AM

#

Is there a chance it fixes itself?

robust robin Aug 8, 2022, 4:13 AM

#

It could be a legit customer yes, the engine is not perfect, but it's still better to get Support investigate for you

#

I don't think so. The engine flagged its "high risk"

acoustic river Aug 8, 2022, 4:14 AM

#

It does feel a bit odd that it would go from Normal to High risk in a single day

#

So Support are the only ones that may be able to fix this?

robust robin Aug 8, 2022, 4:16 AM

#

They are the correct path, since we need to authenticate you first. This is an open forum, and let's think of someone impersonate you, coming chat to us here provide some payment id

acoustic river Aug 8, 2022, 4:16 AM

#

Oooh that is a good point

#

Do you happen to have the link to reach support?

robust robin Aug 8, 2022, 4:17 AM

#

We are happy to help with integration/coding issue her since they are harmless 🙂 For account related queries always needs to go to Support

frigid coralBOT Aug 8, 2022, 4:17 AM

#

:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

#KianBrose-blocked