#David - Card Denied

1 messages · Page 1 of 1 (latest)

meager fractal
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Hi 👋

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Most likely this will require you to reach out to support but do you have an ID for a failed payment?

rancid anchor
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Hello. brook@hammondassoc.com is the person's email, but since they couldn't subscribe, nothing with that email address is showing in the system

meager fractal
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I cannot use that and this server is public so you should never share someone's contact information

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If you can provide a payment ID I can take a look at a few things but you likely need to reach out to Support.
https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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This Discord server is for developers integrating with Stripe APIs

rancid anchor
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I'm not certain how I can have a payment ID when they are not in the system. Is there a way for them to register for payments to us with Stripe and then attempt to enter the card information? Until they are in the system, I cannot see any data on them.

meager fractal
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In that case you should reach out to support

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I am only able to provide developer support for integrating Stripe APIs and configuring our tech products here.

rancid anchor
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I have done that. Thanks for the link.