mzane42-subscriptions

[lusty canopy]

👋 happy to help

could you please elaborate a bit more?

[radiant leaf]

sorry for my english i will try to repeat it with other words

this subscription in unpaid and we don't understand why is that, as you can see there is a success payment but the invoice still draft

[lusty canopy]

you have 2 subscriptions for the same customer

[radiant leaf]

no, just one !

the others are canceled

[lusty canopy]

mzane42-subscriptions

[radiant leaf]

so ?

[lusty canopy]

I'm taking a look it seems to be old invoices

I'm trying to investigate

[radiant leaf]

thanks a lot do you have access to my account ?

[lusty canopy]

yes

so basically those two payments are for two different invoices

the one that succeeded is a retry of a previous one

and the one that is incomplete is related to a new invoice that was generated because you changed the billing_cycle_anchor

[radiant leaf]

okey i see, so how can we cancel the remaining invoice

[lusty canopy]

the incomplete one you mean?

[radiant leaf]

yes

[lusty canopy]

you can always void it if you think that it shouldn't be paid

[radiant leaf]

how to ?

[lusty canopy]

https://stripe.com/docs/api/invoices/void

or in the dashboard

[radiant leaf]

i prefer on the dashboard

where can i do this please ?

there is no void action

here

[lusty canopy]

https://dashboard.stripe.com/invoices/in_1LHZfyGxdPtPWXxLCMcYgdL7

[lusty canopy]

you just voided it right?

[radiant leaf]

yes

but the unpaid status still remain

😦

[lusty canopy]

yes it's normal because it wasn't paid

[radiant leaf]

the problem is that we inform user in our app that he's unpaid, and that he has de pay a payment that already did :/

is there any action to update subscription status ?

i think it not a dev issue, so i will try to explain it to the support thanks anyway @lusty canopy

[lusty canopy]

yes I was thinking to redirect you there anyways