#TayTev - Terminal
1 messages · Page 1 of 1 (latest)
Hi there!
Can you try the suggestions listed on this page? https://support.stripe.com/questions/the-stripe-terminal-sdk-is-encountering-dns-errors-when-connecting-to-an-internet-reader
i tried the suggestions, with the ping it says that the host could not be found and with the nslookup it says that it couldnt be found and at the end it says server failed
and i tried to use google dns in windows but with the same results
can you share the exact outputs of the commands you ran?
Ping-Anforderung konnte Host "198-200-20-34" nicht finden. Überprüfen Sie den Namen, und versuchen Sie es erneut.
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nslookup 198-200-20-34.device.stripe-terminal-local-reader.net
Server: GBT-Leih-FWL-001.intern
Address: fe80::2a0:57ff:fe1b:afa6
*** 198-200-20-34.device.stripe-terminal-local-reader.net wurde von GBT-Leih-FWL-001.intern nicht gefunden: Server failed.
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nslookup 198-200-20-34.bb3ol7uapuvlmv7vr4nl.device.stripe-terminal-local-reader.net
Server: GBT-Leih-FWL-001.intern
Address: fe80::2a0:57ff:fe1b:afa6
*** 198-200-20-34.bb3ol7uapuvlmv7vr4nl.device.stripe-terminal-local-reader.net wurde von GBT-Leih-FWL-001.intern nicht gefunden: Server failed.```
it's ping 198.200.20.34 , not with -.
and you're not using Google DNS in that output from nslookup so whatever change you made there didn't work
ping 198.200.20.34
Ping wird ausgeführt für 198.200.20.34 mit 32 Bytes Daten:
Antwort von 198.200.20.34: Bytes=32 Zeit=624ms TTL=64
Antwort von 198.200.20.34: Bytes=32 Zeit=2ms TTL=64
Antwort von 198.200.20.34: Bytes=32 Zeit=72ms TTL=64
Antwort von 198.200.20.34: Bytes=32 Zeit=96ms TTL=64
Ping-Statistik für 198.200.20.34:
Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
(0% Verlust),
Ca. Zeitangaben in Millisek.:
Minimum = 2ms, Maximum = 624ms, Mittelwert = 198ms
--------
nslookup 198.200.20.34.device.stripe-terminal-local-reader.net
Server: dns.google
Address: 2001:4860:4860::8888
*** Keine internal type for both IPv4 and IPv6 Addresses (A+AAAA)-Einträge für 198.200.20.34.device.stripe-terminal-local-reader.net verfügbar.
thats the new output
your nslookup command is wrong
it's nslookup 198-200-20-34.device.stripe-terminal-local-reader.net
dashes for the domain name, dots for the IP address.
nslookup 198-200-20-34.device.stripe-terminal-local-reader.net
Server: dns.google
Address: 2001:4860:4860::8888
*** Keine internal type for both IPv4 and IPv6 Addresses (A+AAAA)-Einträge für 198-200-20-34.device.stripe-terminal-local-reader.net verfügbar.```
what happens if you try to connect to the reader back in your code now?
(since you seem to be using Google DNS properly now, so maybe it will work)
its still the same error
then I'd suggest using the server-side integration instead since your local network probably won't work (looks like it might be IPv6 only, which we don't support)
i thought that i cant use the server-side integration because if i look it up it says thats only available in the us, but i am in germany
i tried to disable ipv6 now the result is this but it still doesnt work
nslookup 198-200-20-34.device.stripe-terminal-local-reader.net
Server: dns.google
Address: 8.8.8.8
*** Keine internal type for both IPv4 and IPv6 Addresses (A+AAAA)-Einträge für 198-200-20-34.device.stripe-terminal-local-reader.net verfügbar.
try your code again and look in the Network tab or console. What's the exact error right now? screenshots help too.
can you paste that URL, the 198.... one
ah right
192.200.x.x is not a private IP range, I just realised.
that's the problem, your network is weird and is assigning the reader an IP address which is not a LAN address.
you need to have it get a 127.x.x.x or 192.168.x.x address. (those are the only setups we support)
ok tried it now with a wifi hotspot from my smartphone there it gave me a ip adress with 192.... and it worked with my code, thanks for the help 🙂
👍